Systems Technician

Job Summary

Join our team in Norwell, MA, a charming town known for its rich history and vibrant community. This full-time position offers competitive pay of $40–$50 per hour and involves working throughout New England. We are seeking an experienced professional to install, service, and maintain low-voltage and mission-critical systems.

Key Responsibilities

• Perform repair, maintenance, upgrades, and moves/adds/changes for security and wireless communication systems.
• Install and terminate low-voltage cabling, including category-rated and multi-conductor cable.
• Manage cables, install devices, and conduct related service work.
• Troubleshoot, diagnose, and repair security and communication systems and equipment.
• Conduct preventative maintenance and system upgrades.
• Complete system testing, deficiency repairs, and required documentation.
• Maintain accurate service records and provide regular updates to the service team.
• Conduct site surveys to identify system requirements and potential upgrades.
• Read and interpret floor plans, one-line drawings, scopes of work, specifications, submittals, and test reports.
• Configure and troubleshoot basic network and device connectivity.
• Use low-voltage crimping tools, meters, toners, and other testing and construction tools.
• Follow proper cabling practices and applicable codes and standards.
• Perform fire stopping on penetrations made or identified during work.
• Provide professional customer service in person, by phone, email, and other communication methods.
• Work independently while also collaborating effectively with a team.
• Maintain confidentiality and exercise sound judgment in sensitive environments.

Required Qualifications

• High school diploma or equivalent.
• 2–4 years of experience with installation, service, and commissioning of low-voltage/data communication systems.
• Experience with security systems, including CCTV/video surveillance, access control, intrusion detection, and wireless communications.
• Experience with low-voltage infrastructure, cabling, and terminations.
• Knowledge of applicable state/local codes and BICSI standards.
• Service, construction, or related industry experience.
• Massachusetts Class D Security Systems Technician License – REQUIRED for MA security work.
• OSHA 10 certification.
• Valid driver's license and acceptable driving record.
• Reliable transportation.
• Ability to travel throughout New England, including MA, RI, CT, NH, and ME.
• Ability to work off-hours when required, including evenings, overnight shifts, and weekends.
• Ability to participate in an on-call rotation.

Preferred System Experience

• Experience with one or more of the following systems: Client Pro-Watch, Software House, AMAG, Genetec, DMP, Avigilon, Hirsch, LenelS2, Bosch, Milestone, Ceragon, Cambium, Siklu.

Preferred Qualifications

• Experience with integrated security systems in detention facilities, prisons, courts, or other sensitive environments.
• Industry or manufacturer certifications.
• Rhode Island TST Data License.
• Firestop certification, such as Hilti or 3M.
• Boom lift or scissor lift certification.

Physical Requirements

• Ability to see and hear clearly and distinguish colors, with or without correction.
• Ability to use hands and arms for reaching, handling, pulling cables, and operating tools.
• Ability to climb ladders, lifts, and scaffolding while maintaining balance.
• Ability to lift, carry, or push up to 50 lbs.
• Ability to crouch, stand, and walk for extended periods while carrying equipment.
• Ability to work in varying temperature conditions throughout the year.
• Ability to wear required safety equipment and PPE at all times.