Patient Care Coordinator

Patient Care Coordinator

Optimum Therapies – Bloomer, WI | Part-Time

Optimum Therapies is a locally owned, therapist-led physical therapy practice dedicated to helping people move better, feel better, and live better. With multiple clinic locations across Wisconsin and North Dakota and a team of more than 90 employees, we are committed to providing exceptional care while creating a positive and supportive workplace for our staff.

We are currently seeking a part-time Patient Care Coordinator to join our Bloomer clinic team! This position is ideal for someone looking for a flexible, limited-hour schedule with the opportunity to provide additional coverage during staff vacations and absences.

As a Patient Care Coordinator, you are the first point of contact for our patients and fitness center members, playing a key role in creating a welcoming, organized, and positive experience for everyone who visits our facility.

What You'll Do

A typical day may include:

• Greeting and communicating with patients and fitness center members to provide a positive, welcoming experience
• Scheduling patient appointments and managing daily clinic flow
• Answering incoming phone calls and responding to patient and member inquiries
• Collecting insurance co-pays, private payments, fitness center membership fees, and daily pass payments
• Assisting fitness center members with memberships, daily passes, and general facility questions
• Entering and maintaining accurate patient and membership information in our systems
• Verifying insurance eligibility, benefits, and prior authorization requirements prior to patient visits
• Assisting with patient flow, preparing treatment areas, and supporting daily clinic operations
• Collaborating closely with therapists and support staff to ensure excellent patient care
• Supporting occasional community outreach events and marketing initiatives
  
  

Schedule & Work Environment

• Part-time position averaging less than 12 hours per week, must be available to work Fridays 7am-4pm. 
• Opportunity for additional hours when providing vacation or absence coverage
• Weekday scheduling with flexibility based on clinic needs
• Welcoming, team-focused environment supporting both physical therapy patients and fitness center members
  

What We're Looking For

We're looking for someone who brings professionalism, positivity, and strong people skills to our team:

• A friendly, patient-focused mindset with excellent communication skills
• Comfortable using computers and multiple software systems
• Ability to multitask, stay organized, and work independently
• A dependable, trustworthy team player willing to jump in and help where needed
• Flexibility to provide additional coverage during staff vacations and absences
• Previous experience in healthcare, administrative support, customer service, or reception is preferred
• Familiarity with health insurance verification and prior authorization processes is a plus
• Someone who enjoys interacting with people and contributing to a positive, community-focused environment
  

Compensation & Benefits

• Starting wage of $18.00–$19.00 per hour, based on experience
• Flexible, part-time schedule
• 401k eligibility and employer contributions in accordance with plan provisions
• Supportive, family-friendly, community-focused workplace

Ready to Apply?

If you're interested in joining our team, please submit your resume and cover letter to:

Shelby Blome
Human Resources Director
shelby@optimumtherapies.com