Resident Services Coordinator

Job Summary

 

 

The Resident Services Coordinator (RSC) serves as a point of contact for residents and employees in the healthcare department. This role ensures resident services function smoothly by leading by example, modeling care expectations, and providing support. The RSC acts as an advocate for the community’s vision and values.

 

 

Essential Functions:

 

The following essential functions are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

 

 

Healthcare

 

 

• Obtain vital signs and notating any deviations per the Individualized Service Plan (ISP) in EHR system

• Follow residents’ ISP and daily task sheets

• Review all notations made by clinical staff in EHR system for completeness and correctness 

• Communicate changes in resident status or home situation to appropriate supervisors and all other clinical staff members

• Utilize standard precautions and infection control procedures

• Follow written instructions and request assistance when needed

• Maintain a safe and clean resident environment

• Exhibit a caring and respectful attitude toward residents and their property

• Assist with activities and encourage resident engagement and participation

• Uphold confidentiality of residents and coworkers (HIPPA)

• Provide assistance with:

  • Medication management

  • Personal hygiene

  • Changing bed linens and making beds

  • Toileting and incontinent care

  • Nutritional and fluid intake

  • Dressing

  • Ambulation and transfers

  • Positioning

  • Medication reminders

• Perform other duties as assigned within scope of practice

Miscellaneous

• Participate in hiring and training staff

• Develop and maintain monthly clinical staff work schedules

• Enforce and comply with PPE requirements

• Train new employees on job duties and Policies & Procedures

• Attend bi-weekly and mandatory in-service meetings

• Follow all community and company policies and the Employee Handbook

• Report unsafe conditions immediately

• Perform other duties as assigned

Desired Skills and Experience

• Healthcare experience

• Leadership experience

• Professional and welcoming demeanor

• Excellent communication skills

• Strong organizational skills

• Good work ethic

• Listening and problem-solving skills

• Genuine interest in the aging process and elderly care

• Strong commitment to providing quality services

• Decision-making, budgeting, and goal-setting abilities

• Open to change and learning

• Ability to empower staff and work as part of a team

• Compassionate and patient approach

• Ability to take direction and respond effectively to supervision

Required Education and Experience

• One to three years of experience and/or training in healthcare or equivalent education

• One to three years of managerial experience, preferably in healthcare

The Perks That Matter

• Competitive salary and bonus opportunities

• Health, dental, vision, disability, and life insurance

• 401(k) with match

• Paid time off and flexible hours

• Employee assistance program and on-demand pay

• Career growth in a fast-growing company

About Jaybird Senior Living

We provide seniors with the exceptional care they deserve, in an extraordinary living environment. Our communities offer seniors the freedom to enjoy each day as they see fit, with the right level of care and support; helping them approach life with renewed confidence and purpose.

Since 2004, we’ve created a culture where our staff can innovate and grow — while our residents thrive and their families enjoy peace of mind.

We are committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local laws.