Escalations Representative

Note:

• The position is Hybrid (Hybrid post-training).

Position Details:

• Position: Escalations Representative 2 (Documentation Specialist)
• Industry: Banking/Financial Services
• Job duration: 6 months (Possible Extension/Conversion)
• Location: West Des Moines, IA 50266 (Hybrid post-training - 3 days in the office, 2 days from home)
• Work Schedule: Monday - Friday (Business Hours)
• Interview Process: 1 round - In-Person Interview
• Pay Range: $24-$25.25/hour
• Tentative Start Date: 11/16/2026 OR 11/23/2026

Project Scope/Roles and Responsibilities:

• The team is responsible for reviewing customer accounts and information to:
• • Identify customers and their accounts.
  • Review military orders and identify important dates.
  • Evaluate eligibility for benefits.
  • Process information accurately while maintaining a high standard of service.

Required Skills:

• Strong attention to detail and accuracy.
• Ability to work effectively in a fast-paced environment.
• Eagerness to learn and enthusiasm for the opportunity.
• Pride in work, accountability, and a commitment to quality.
• Ability to understand and review detailed documentation.

Benefits:

• The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.