Housing Voucher Assistant

Housing Choice Voucher (Section 8) Occupancy Assistant

Pay: $25.00–$31.00 per hour, depending on experience (DOE)
Job Type: Full-time, 40 hours per week 8am to 5pm Mon- Friday
Schedule: Flexible scheduling options may be available
Industry: Affordable Housing / Housing Administration

Position Summary

We are seeking a detail-oriented, organized, and customer-focused Housing Choice Voucher (HCV) Occupancy Assistant to support the daily administration of Section 8 Housing Choice Voucher programs and other affordable housing initiatives.

This position provides essential clerical, administrative, and program support to ensure accurate documentation, timely processing of applications and recertifications, effective communication with program participants and landlords, and compliance with applicable U.S. Department of Housing and Urban Development (HUD) requirements.

The ideal candidate is dependable, professional, and comfortable managing multiple priorities in a fast-paced, service-oriented environment.

Key Responsibilities

• Maintain and manage lottery pre-applications for Housing Choice Voucher programs.
• Conduct lottery selections and distribute applications to prospective program participants.
• Review application documents for accuracy and completeness before forwarding them for further processing.
• Prepare monthly recertification paperwork and ensure timely distribution to program participants by mail and email.
• Assist participants with completing required forms, answering questions, and understanding program procedures, including through in-person meetings as needed.
• Schedule and monitor initial and biennial housing inspections.
• Track failed inspections and housing assistance payment abatements, coordinating with landlords and property managers to resolve outstanding issues.
• Assist with portability processes, including collecting and organizing documentation for incoming and outgoing participants.
• Support program performance and compliance reviews by gathering documentation and coordinating with quality assurance personnel.
• Assist with participant briefings for new applicants and individuals transferring into the jurisdiction.
• Respond promptly and professionally to inquiries and concerns from applicants, participants, landlords, and property managers.
• Maintain accurate, organized, and audit-ready participant files in accordance with applicable program requirements.
• Participate in training sessions, conferences, and professional development activities to stay current on HUD regulations and program procedures.
• Provide front-desk coverage and general administrative assistance as needed.
• Deliver excellent customer service to participants, landlords, colleagues, vendors, and other stakeholders.
• Perform additional administrative and program support duties as assigned.

Minimum Qualifications

• High school diploma or GED equivalent.
• At least one year of experience with the Housing Choice Voucher Program, Section 8, or another HUD-subsidized housing program is preferred.
• A combination of relevant education, training, and professional experience may be considered.

Required Skills and Competencies

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Strong customer service skills and a genuine desire to assist individuals and families.
• Ability to manage multiple assignments, meet deadlines, and adapt to frequent interruptions.
• Ability to work independently while contributing effectively to a team.
• Professional judgment, discretion, and the ability to handle confidential participant information appropriately.
• Effective problem-solving, conflict-resolution, and interpersonal skills.
• Familiarity with fair housing principles and requirements.
• Proficiency in Microsoft Word, Excel, email, and database management systems.
• Ability to communicate professionally with individuals from diverse cultural and socioeconomic backgrounds.
• A positive attitude, strong work ethic, and commitment to accuracy and accountability.

Preferred Qualifications

• Experience using Yardi or similar housing management software.
• Knowledge of federal, state, and local policies affecting Housing Choice Voucher programs.
• Familiarity with HUD program documentation, eligibility procedures, annual recertifications, portability, inspections, and compliance requirements.
• Interest in ongoing professional development and advancement in affordable housing administration.

Work Environment and Physical Requirements

This position primarily operates in an office environment and requires the use of standard office equipment and computer systems.

The employee must be able to organize and transport files and office materials, walk short distances, and occasionally stoop, kneel, crouch, or lift items weighing up to 30 pounds, with or without reasonable accommodation.

Compensation and Benefits

Hourly Pay Range: $25.00–$31.00, depending on experience.

This is a full-time, hourly position offering a competitive compensation and benefits package, which may include once hired on:

• Medical and dental insurance, with a significant portion of premiums covered by the employer.
• Optional vision coverage.
• Employer-paid long-term disability insurance.
• Retirement plan with employer contributions or matching.
• Access to supplemental insurance options.
• Twelve paid holidays.
• Paid time off following completion of the introductory employment period.
• Flexible scheduling and potential remote-work options, depending on operational needs.
• A compressed workweek may be available.

Express Employment Professionals of Littleton, CO is a leading staffing provider helping job seekers find work with a wide variety of local businesses.

Because we're locally owned, we live-in and work in this community and have a vested interest in its' success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.

Our Vision:
To help as many people as possible find good jobs by helping as many clients as possible find good people.