Customer Care Specialist

Customer Care Specialist

Catapult Health | Addison, TX

Schedule: Monday–Friday, 1:00 PM–9:00 PM
Location: On-site in Addison, TX
Employment Type: Full-Time

About the Role

Catapult Health is seeking a dependable, customer-focused Customer Care Specialist who enjoys helping people, solving problems, and working as part of a collaborative team. The ideal candidate is proactive, takes ownership of their responsibilities, and can work independently while maintaining a strong connection with the team.

This role supports our patients by answering questions, providing clear and compassionate guidance, maintaining accurate records, and helping ensure a positive patient experience.

Key Responsibilities

• Respond to patient inquiries by phone, email, and text in a professional and timely manner.
• Provide accurate information and guidance while delivering excellent customer service.
• Review patient forms and information for completeness and accuracy.
• Document patient interactions and update records in customer service systems.
• Assist with patient eligibility questions and other operational support needs.
• Protect confidential patient information and follow HIPAA and privacy requirements.
• Manage daily responsibilities independently while meeting established quality and productivity expectations.
• Take initiative to identify issues, follow through on solutions, and help improve workflows.
• Collaborate with teammates, share information, and help keep the team organized and working toward common goals.
• Adapt to changing priorities while maintaining a positive, patient-focused approach.

What We're Looking For

• At least one year of customer service experience; healthcare or patient support experience is preferred.
• Strong verbal and written communication skills.
• Ability to type at least 35 words per minute and perform accurate data entry.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently, use good judgment, and take initiative without constant supervision.
• A team-oriented mindset with the ability to bring people together, communicate effectively, and contribute to a positive work environment.
• Dependability, accountability, and a consistent work history demonstrating commitment and reliability.
• Ability to handle confidential information professionally.
• Experience with CRM platforms, Salesforce, or Zendesk is a plus.
• Bilingual English/Spanish skills are preferred.

The Ideal Candidate

We're looking for someone who is a team player and a self-starter—someone who knows when to collaborate, when to take ownership, and how to follow a task through to completion. The right person is dependable, solutions-oriented, comfortable working independently, and interested in building a stable, long-term contribution to the team.

Why Join Catapult Health?

Join a team focused on helping people better understand and manage their health. You'll have the opportunity to make a difference through meaningful patient interactions while contributing to a supportive, collaborative work environment.

Interested? Apply today! We look forward to connecting with candidates who bring strong customer service skills, initiative, dependability, and a genuine commitment to helping others.

Catapult Health is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU..

Catapult Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations, absent undue hardship. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our HR team.