Tour Guide

Position Title                     :               Tour Guide

Position Type                    :               W2 Contract (12+ months)

Description:

Onsite, 40 hours a week

Provide an exceptional experience for stakeholders and guests visiting the NA-PDC in Milan, Illinois.

· Conduct engaging and informative guided tours, sharing information about client’s history, global operations, equipment, and services.

· Be comfortable speaking to and engaging with tour groups of varying sizes, including VIP and dignitary audiences.

· Safely operate a tour tram and other mobile equipment in a busy, active warehouse environment, while maintaining awareness of surrounding operations.

· Demonstrate a strong commitment to safety at all times, following established safety requirements and reinforcing safe practices with tour guests.

· Be dependable, punctual, and accountable, arriving on time and prepared to support scheduled tours, events, and other responsibilities.

· Provide a high level of customer service and serve as a welcoming, professional representative of client.

· Support daily tour activities, including preparing and organizing personal protective equipment (PPE) for visitors.

· Participate in ongoing training and development to continually strengthen tour knowledge, public speaking, safety, and the overall guest experience.

· Serve as a knowledgeable ambassador for local community attractions and businesses.

· Support special events, including event coordination, setup, and teardown.

· Maintain flexibility to work within a seven-day-a-week operation, including holidays, as needed.

 (AD)