Desktop Support Specialist

Title: Desktop Support Service

Location: Santa Clara, CA

Compensation: $20 - $25 an hour on W2. Without benefits

Duration: 12 months contract

Job Description -

We are seeking a hands-on IT Support Engineer to provide onsite technical support across endpoint, identity, networking, collaboration, and cloud technologies. This role is ideal for someone with strong troubleshooting skills who can independently resolve day-to-day IT issues and effectively escalate complex problems.

Key Responsibilities

•                    Manage and resolve IT incidents and service requests in accordance with established SLAs.

•                    Triage issues, capture diagnostic information, assign priorities, and escalate to Tier 2/Tier 3 teams when required.

•                    Support Windows, macOS, and Linux endpoints, including hardware, software, and connectivity troubleshooting.

•                    Perform Active Directory administration, including password resets, account unlocks, access troubleshooting, and basic VLAN assignments.

•                    Troubleshoot identity and MFA issues across Okta, Duo, and Microsoft Authenticator.

•                    Support Google Workspace, Microsoft Outlook, Zoom, Webex, and enterprise productivity applications.

•                    Administer and troubleshoot endpoint management/deployment tools, including Microsoft Intune, Jamf, ManageEngine, and MDT.

•                    Troubleshoot LAN/WAN, DHCP, DNS, TCP/IP, VLAN, Cisco ISE, VPN, and general network connectivity issues.

•                    Validate software entitlements and manage application/license provisioning.

Required Skills

•                    Strong hands-on experience with Windows, macOS, and Linux.

•                    Experience with Active Directory, Okta, Duo, MFA, and identity management.

•                    Solid understanding of TCP/IP, DHCP, DNS, VLANs, routing, VPNs, Cisco CLI, and Cisco ISE.

•                    Experience with Intune, Jamf, ManageEngine, or similar endpoint management tools.

•                    Understanding of employee lifecycle, software licensing/SAM, and access-management processes.

•                    Strong troubleshooting, communication, teamwork, and time-management skills.

•                    Excellent written and verbal English communication skills.

•                    Strong communication and interpersonal skills, ensuring clear and empathetic interaction with end users.

•                    Must be able and willing to work onsite 5 days per week

The mission of netPolarity is to be a leading full-service global supplier of workforce procurement solutions. We empower and enrich the lives of everyone we touch by “bridging the gap” between world class organizations and contingent workers.

Our vision is building a brand based on integrity, reliability, quality and professionalism; and to be the first supplier that clients think of when the best talent is needed as well as the employer of choice for contingent workers. Our name is synonymous with the best service offerings in the industry.

What We Stand For
netPolarity is built on a set of everlasting concrete values. We pride ourselves on exceeding both our clients’ and our contingent workers’ expectations, without ever compromising our core beliefs. Here are the values and commitments that we proudly stand by.

Integrity
We deliver what we promise. There is nothing more important to us than our word. Our reputation speaks for itself.

Ethics
We commit to maintaining the highest ethical standard in a