Desktop/Network Technician II

·  Required Qualifications

5-7 years of IT support, networking, infrastructure, or technical project experience.

Experience supporting PCs, laptops, printers, and associated peripherals.

Working knowledge of:

TCP/IP networking

Static IP configuration

Subnets and VLANs

Network card configuration

Wired and wireless troubleshooting

Experience utilizing ticketing systems such as ServiceNow or similar ITSM platforms.

Strong troubleshooting and analytical skills.

Ability to support onsite operations in a manufacturing environment.

·  Preferred Qualifications

Manufacturing or industrial IT supports experience.

Experience with:

VoIP technologies

Structured cabling

Network drops

Ethernet cable termination and testing

Data jack termination

Switch and router infrastructure

Data room/server room cabling

Manufacturing device networking

Exposure to project coordination or project-based technical work.

Professional Characteristics

Excellent interpersonal and customer service skills.

Positive attitude and strong relationship-building capabilities.

High level of ownership, accountability, and initiative.

Ability to work effectively with minimal supervision.

Strong verbal and written communication skills.

Organization & Execution

Exceptional organizational and time management abilities.

Strong note-taking and documentation habits.

Ability to quickly absorb technical information and work independently.

Strong attention to detail and follow-through.

Ability to prioritize competing tasks and maintain focus on deadlines.

Demonstrated ability to plan actions and milestones that support successful project completion.

Project Mindset

Comfortable receiving objectives and independently determining the path to completion.

Able to identify project gaps, risks, and dependencies.

Strong ability to track deliverables and drive projects forward without constant oversight.

Able to manage multiple projects while balancing operational support responsibilities.

Adaptability & Flexibility

Comfortable working in a dynamic manufacturing environment where priorities may shift.

Willing to adjust schedules to support project implementations, vendor activities, infrastructure changes, and business-critical initiatives.

Dependable and responsive during scheduled on-call periods.

Work Schedule & Availability Requirements

Primarily Monday through Friday, standard business hours.

Onsite position supporting manufacturing operations.

Must be flexible with scheduling to accommodate:

Vendor visits

Project implementations

Infrastructure changes

Planned maintenance activities

Production-impacting support needs

Participation in an on-call rotation is required.

On-call responsibilities include responding to critical support requests, outages, and production-impacting incidents.

Participation in the on-call program is compensated through availability pay.

Occasional early morning, evening, or extended-hour work may be

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