Pool Repair Coordinator

Who We Are

At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction.

Today, we’re one of the fastest-growing pool service companies in Texas, trusted by hundreds of customers. Our team is built on collaboration, respect, and pride in a job well done—and we believe that when our people succeed, our customers do too.

What We Offer

• Base salary: $60,000 annually, depending on experience
• Health, dental, and vision insurance
• Company-paid short- and long-term disability
• Employee Assistance Program (EAP) for mental health and wellness
• Paid time off
• 10 company holidays
• Training and development opportunities
• A high-impact, customer-facing sales role with strong growth potential

Schedule

Full-time, Monday–Friday, 8:00 AM–5:00 PM
Occasional flexibility may be required.

What You’ll Do

As a Pool Repair Coordinator, you will play a key role in driving repair revenue by managing and converting repair leads and opportunities into completed sales. You will engage with prospective and existing customers, prepare and follow up on repair quotes, build trust, address customer questions, and help move opportunities through the sales process.

While the primary focus of this role is sales, lead management, and quote conversion, you will also support repair scheduling and coordination to help ensure sold work moves efficiently from approval through completion. Your ability to communicate effectively, stay organized, proactively follow up, and take ownership of opportunities will directly impact revenue growth and the customer experience.

Key Responsibilities

• Lead Management & Sales Conversion: Manage and proactively follow up on repair leads and opportunities to convert inquiries and quotes into approved repair work.
• Quote Preparation & Follow-Up: Prepare, present, and follow up on accurate and competitive repair quotes, factoring in labor, materials, and scope of work.
• Customer Engagement: Engage prospective and existing customers to understand repair needs, recommend appropriate solutions, answer questions, and build trust throughout the sales process.
• Revenue Generation: Identify opportunities to increase quote conversion and drive repair revenue through consistent follow-up and customer engagement.
• Pipeline Management: Track and maintain repair leads, quotes, and follow-up activity to ensure opportunities are actively managed and nothing falls through the cracks.
• Customer Experience: Deliver exceptional customer service through proactive, clear, and empathetic communication throughout the sales and repair process.
• Repair Scheduling: Coordinate and schedule approved repair appointments to support timely completion and efficient use of resources.
• Internal Communication: Partner with the Repair Manager and repair team to ensure clear communication regarding sold work, schedules, priorities, and updates.
• Administrative Support: Maintain accurate documentation and data related to leads, quotes, repairs, and customer interactions.
• Warranty Work Coordination: Manage warranty repairs from scheduling through completion, coordinating parts, documentation, and communication.

Join Us!

If you're driven by sales, customer relationships, and turning opportunities into revenue, we'd love to hear from you. This role is ideal for someone who enjoys building trust, following up with customers, presenting solutions, and taking ownership of the quoting and sales process from start to finish.

Apply today and dive into a career that makes a splash!

What We’re Looking For

Must-Haves

• Previous experience in a sales, customer-facing, lead management, quoting, or revenue-focused role.
• Experience engaging with customers and confidently following up on leads and opportunities.
• Strong verbal and written communication skills, with the ability to build rapport and explain solutions clearly.
• A proactive and self-motivated approach to following up, managing opportunities, and driving results.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple leads, priorities, and follow-up activities in a fast-paced environment.
• Customer-focused mindset with a strong sense of urgency and ownership.
• Proficiency with email, CRM or lead management systems, scheduling tools, and quoting software.
• Ability to problem-solve independently and work collaboratively with internal teams.

Nice-to-Haves

• Experience within the pool industry.
• Experience preparing or selling repair, maintenance, home service, or technical solutions.
• Experience repairing swimming pool equipment.
• Experience working with estimates, quotes, or a sales pipeline.
• Familiarity with repair, maintenance, and warranty processes (training can be provided).
• College degree (Associate's or Bachelor's).

At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction.

Today, we’re one of the fastest-growing pool service companies in Texas, trusted by hundreds of residential and commercial customers. Our team is built on collaboration, respect, and pride in a job well done, and we believe that when our people succeed, our customers do too.

Our mission at Poolie is to set new standards in pool service, consistency, professionalism, and customer satisfaction.
We tackle every job — big or small, one-time or ongoing — with the mindset that we need to earn your business at every service appointment, whether it’s appointment #1 or #100.