Front Desk Associate

JOB SUMMARY:

The Front Desk Associate is responsible for providing quality guest services that include reservations, registration and check-out, PBX operations, mail, and message service for hotel guests.  Must be accurate with daily accounting procedures.  Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.  Assistance with guests may include but is not limited to luggage assistance, directions/maps, and driving guests to/from the airport. This position is a grade NE1/$16.50 per hour + tips.

ESSENTIAL FUNCTIONS:

1. Responsible for making reservations for hotel guests and representing the Casino and Hotel to the guest throughout all stages of the guests’ stay. 
2. Determines a guest reservation status and identifies how long the guest will stay.
3. Assist guests by completing registration cards, assigning rooms and accommodating special requests whenever possible.
4. Verifies the guest method of payment and follows established procedures.
5. Places guest and room information in the appropriate front desk racks and communicates with appropriate personnel.
6. Works closely with housekeeping and maintenance staff.
7. Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices.
8. Maintains guest room key storage.
9. Knowledge of location, types, and layout of available rooms as well as the activities and services of the property.
10. Responds to communications from guest, travel agents and referral networks concerning reservations arriving by mail, telephone, or fax.
11. Creates and maintains reservation records.
12. Prepare letters of confirmation and promptly process any cancellations and modifications.
13. Prepare the list of expected arrivals and process advance reservation deposits.
14. Knowledgeable of all Hotel package plans, regarding status, rates, and benefits.
15. Receives and distributes messages for guests, provides information on guest services and answer inquiries about special events.
16. Processes wake-up calls.
17. Speaks clearly, distinctly and in a friendly, courteous tone.
18. Utilizes listening skills to put callers at ease and obtain accurate complete information.
19. Maintains knowledge of principles and processes for providing customer and personal service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
20. Maintains knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
21. Maintains knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
22. Operates circuit boards, electronic equipment and computer hardware and software, including applications.
23. Be well groomed and in uniform with name tag at all times.
24. Drives guests to airport or other destination as needed.
25. Helps cover gift shop duties when needed.
26. Performs other duties as assigned.

MINIMUM REQUIREMENTS & QUALIFICATIONS:

• Must be at least 18 years old.
• Must have a High School Diploma or GED.
• Must have 3 months’ previous customer service experience.
• Six (6) months of prior hotel/motel (front of house) operations preferred.
• Must possess a valid driver’s license and be insurable with the Southern Ute Indian Tribe.
• Must possess excellent communication skills.
• Must be able to speak clearly and distinctly.
• Must have knowledge of math concepts including adding and subtracting.
• Must be available to work all shifts including nights, weekends, holidays, and blackout dates.
• Must have excellent attendance.
• Must be able to remain sensitive to cultural diversity in the workplace.
• Must be able to stand and walk for at least 5 hours.
• Must maintain strict confidentiality at all times.
• Must be able to qualify and maintain a Sky Ute Casino Resort Staff Badge.

REASONING ABIILITY

• Must have the ability to apply common sense to carry out instructions furnished in written and oral form.
• Must be able to work independently with minimal supervision and balance priorities successfully.

PHYSICAL DEMANDS

• Must be able to lift and move up to 25 pounds.
• Must be able to stand, walk, climb, stoop, kneel, crouch, crawl and sit throughout shift.
• Must have good vision, hearing, manual dexterity, and flexibility.

WORK ENVIRONMENT

• Must be able to work in a noisy and crowded environment.
• Must be able to constantly work under close surveillance cameras.

CONDITIONS OF EMPLOYMENT:

• Candidates selected for employment will be subject to pre-employment drug test, employment reference and background check.
• Must sign confidentiality agreement at time of hire.
• Must obtain and maintain a Sky Ute Casino Resort Staff license.
• Responsible for maintaining TIPS certification.
• Must sign a confidentiality agreement at time of hire.
• Must be able to maintain strict confidentiality at all times, including personnel data, and gaming regulations.
• Must comply fully with all Sky Ute Casino’s Policies & Procedures, Gaming Code Regulations and any applicable policies & regulations set forth by the Casino Resort.

Sky Ute Casino Resort is owned and operated by the Southern Ute Indian Tribe, which is located on the Southern Ute Indian Reservation in Southwest Colorado. The reservation land area covers 1,058.785 square miles in three counties (La Plata, Archuleta and Montezuma). Tribal Council headquarters are located on the Southern Ute Indian Reservation.

We’re always looking for friendly, positive individuals to join our team. Sky Ute Casino Resort employees are exceptional, providing the highest level of service to our guests. In return, we offer team members a competitive benefits package, a supportive work environment, and the chance to become a part of the best team in the Four Corners!

Voted southern Colorado’s number 1 casino nine years in a row, Sky Ute Casino Resort employs more than 250 people within 30 different departments. A wide variety of career opportunities and casino jobs are available – from gaming to hospitality and administration.