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Estimated Pay info$11 per hour
Hours Full-time
Location Florida, Puerto Rico

About this job

Licensed Customer Service Representative (2-20, 20-44)

Summary: Are you a Florida insurance professional who excels in a virtual environment? We are looking for a high-performing, 100% remote Customer Service Representative who doesn't need a physical office to deliver five-star service.
If you have the technical expertise to navigate the Florida market and self-discipline to thrive independently while staying connected to a team, this is the role for you.
What You'll Do: This position is fully remote, offering you the flexibility to work from your home office while supporting our Florida-based clientele. You will be the primary point of contact for inbound and outbound calls, serving as a trusted advisor for our policyholders.
Key Areas of Responsibility:
  • Virtual Client Support: Manage a high volume of calls and emails regarding Homeowners, Flood, and Auto policies with professional clarity.
  • Quality Standards: Consistently delivers thorough, accurate, and error-free work, ensuring every client interaction and policy update meets our agency's rigorous standards.
  • Policy Education: Conduct thorough, accurate conversations to help clients understand their coverage limits and the nuances of the Florida insurance landscape.
  • Accountability: Maintain high productivity and responsiveness in a remote setting, ensuring all client files and agency management systems are updated in real-time.
  • Team Collaboration: Stay engaged with the agency through digital communication tools, contributing to a culture of reliability and mutual support.
Professional Credentials Needed to be Successful in This Role:
  • Licensing: Must hold an active Florida 20-44 (Personal Lines) or 220 (General Lines) Insurance license.
  • Experience: Minimum of 2 years of experience in a multi-carrier independent agency in Florida.
  • Remote Readiness: You must have a dedicated, quiet home office space with high-speed internet. You are tech-savvy and comfortable using VOIP phone systems and cloud-based agency management softwar




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Posting ID: 1309929128 Posted: 2026-10-29 Job Title: Licensed Customer Service Representative