Front of House manager evenings and weekends

Front of House Manager

We’re looking for a dependable, hands-on Front of House Manager to lead our team and ensure every guest has a great experience. This position requires a flexible schedule, including evenings, weekends, and holidays. We are family owned and have served the Lake Norman community for 28 years.

Responsibilities:

• Hire, train, schedule, coach, and manage front-of-house staff
• Lead shifts, support the team on the floor, and maintain service standards
• Greet guests, check on tables, and resolve concerns professionally
• Assist with orders, food running, takeout, and checkout as needed
• Balance registers and complete shift paperwork
• Maintain a clean, safe restaurant
• Take catering orders and coordinate private room events

Requirements:

• At least one year of front-of-house or general restaurant management experience
• High school diploma or GED
• Understanding of back-of-house operations
• Strong leadership, communication, and customer service skills
• ServSafe certification, or willingness to obtain it
• Ability to stand and walk for most of a shift and lift approximately 20 pounds overhead

Benefits:

• Free meal while working
• Paid time off
• Employee discount
• Non-corporate work environment

Required qualifications:

• Dress code requirements: No visible facial piercings
• Dress code requirements: No visible tattoos that cannot be covered
• Dress code requirements: Natural hair color
• Dress code requirements: Fingernails are trimmed and maintained
• 1+ year of experience in the food & restaurant industry
• Legally authorized to work in the United States
• 21+ years or older
• At least high school diploma or equivalent or higher
• Reliable transportation to and from work
• Valid driver's license
• Access to personal devices for work: smartphone - any type
• Background check
• Drug screening
• Restaurant back of house skills: expediting
• Restaurant back of house skills: safe food handling
• Restaurant front of house skills: front counter
• Restaurant front of house skills: running food
• Retail skills: customer service
• Retail skills: addressing customer complaints
• Speaks English
• Management skills: supervising employees
• Management skills: hiring and onboarding
• Management skills: conducting performance reviews
• Management skills: reporting infractions
• Management skills: termination of employment
• Management skills: writing schedules
• Management skills: resolving customer complaints
• Management skills: managing employee conflicts
• Math skills: calculating sales totals
• Math skills: tracking inventory usage
• Math skills: counting cash drawer
• Comfortable handling customer complaints
• Reads English
• Able to stand for duration of shift
• Able to comfortably lift 20 lbs
• Available to work: weekends
• Available to work: overtime
• Available to work: weekdays
• Has (or willing to open) a checking account for direct deposit

Preferred qualifications:

• Own a personal vehicle
• Restaurant back of house skills: catering setup & prep
• Restaurant front of house skills: bussing tables
• Restaurant front of house skills: serving in fast casual
• Restaurant front of house skills: catering service
• Retail skills: taking inventory
• Able to work in an environment with fluctuating temperatures