Dispatcher/Router - 8:00am-5:00pm

• Dispatch drivers to customer calls based on needs, driver locations, and workload, balancing cost and response times.
• Collaborate with routing specialists, route managers, and the service department to optimize daily routes.
• Assign and monitor service tickets, ensuring timely completion and closure of requests.
• Handle incoming calls and emails from customer service and sales teams, ensuring same-day service for pick-up and delivery requests.
• Initiate outbound calls to customers to confirm service details and resolve on-site issues.
• Troubleshoot delivery and pick-up challenges to prevent or resolve service issues.
• Ensure same-day service for missed pick-ups by coordinating driver movement.
• Record and distribute driver feedback and updates to appropriate departments.
• Communicate with maintenance shop staff and act as an emergency contact for service-related issues (e.g., down wires).

• High school diploma or GED required.
• Minimum of 6 months of related work experience required.
• Preferred: Training in transportation, logistics, or related fields; call-center or customer service experience.

• Strong computer skills; ability to manage multiple programs and systems simultaneously.
• Effective and professional communication skills via email, phone, and two-way devices.
• Ability to quickly learn proprietary software systems.
• Strong problem-solving and multitasking abilities.

• Primarily office setting.
• Frequent use of keyboard and office equipment.
• Occasional lifting of up to 30 pounds.
• Rare exposure to occupational risks or environmental factors such as noise, odors, or weather extremes.

Using the best business practices obtained from many years of experience in Business, Law, and Recruiting and Staffing, the Founders at CrossFire Group (“CrossFire”) started in downtown Royal Oak, MI more than a decade ago. With backgrounds in Information Technology (IT) and the Legal Industry, CrossFire began placing by IT and Legal Professionals in contract and direct-hire positions throughout the Midwest.

Since our founding, CrossFire has grown into a full-service Human Capital Solutions Organization. We are proud of now providing full services beyond recruiting and staffing. Our portfolio of services includes HR supply chain management, human resources consulting, and many customized Human Resource related services.