Part Time IT Support

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Phoenix, Arizona. This is a Part Time (16 hours) Contract position focused on resolving day-to-day hardware, software, and access issues while delivering responsive service in a Windows-based environment. The ideal candidate is comfortable troubleshooting desktop problems, managing user accounts, and keeping support requests organized through a ticketing system.

Responsibilities:

• Provide front-line assistance for desktop, laptop, and general workstation issues affecting end users.

• Diagnose and resolve problems related to Microsoft Windows environments, including Windows 10 systems.

• Administer user access and account updates within Active Directory to support daily business operations.

• Record, prioritize, and follow through on service desk requests to ensure timely issue resolution.

• Perform basic troubleshooting for software, hardware, and connectivity concerns escalated by employees.

• Set up, configure, and maintain end-user devices to support productivity and system reliability.

• Experience supporting users in a help desk or desktop support capacity.
• Working knowledge of Active Directory for account maintenance and access support.
• Proficiency with Microsoft Windows, including hands-on experience with Windows 10.
• Ability to troubleshoot common desktop, software, and user access issues independently.
• Familiarity with managing and updating service desk tickets in an organized manner.
• Strong communication skills with the ability to assist users clearly and professionally.