VIP Desktop Support Specialist - New York City 10001

Our enterprise-level client is seeking to add a VIP Desktop Support Specialist to the team in New York, NY 10001.  Please see below for full details-

Job Notes:
-- 12+ month contract / extensions and perm conversion are possible, but not guaranteed.
-- Onsite in New York, NY 10001
-- Drug & Background required.
-- Ideal candidates will have recent experience directly supporting VIPs in a banking / finance setting.
 
Pay Rate = $30 w2 per hour plus benefits
 
Description:
The Desktop Support Technician provides high-touch technology support to Managing Directors, senior business users, Executive Assistants, and other Premier-supported colleagues within a fast-paced financial-services environment.

The role requires strong technical troubleshooting, exceptional communication skills, excellent customer service, and the ability to independently resolve business-critical technology issues. The successful candidate must be able to communicate clearly with senior stakeholders, explain technical issues in simple terms, provide timely status updates, and maintain a calm, professional approach during high-visibility incidents.

Prior experience supporting users within banking, investment banking, trading, asset management, research, or a comparable financial institution is required.
 
Key Responsibilities:

• Provide hands-on desktop and end-user support for senior users across Global Banking, Asset Management, Research, and other business areas.
• Communicate clearly and professionally with senior stakeholders, providing timely updates, setting expectations, and ensuring users remain informed through resolution.
• Translate technical issues into concise, business-friendly language for non-technical users.
• Diagnose and resolve hardware, software, connectivity, authentication, mobile-device, and application-related issues.
• Support Windows 11 and macOS, Microsoft 365, Outlook/Exchange On,

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