Deskside/Desktop Support

- Provides second-line investigation and diagnosis for Sales Users " Performs staging of PCs " Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
" Conducts hardware and software maintenance and support " Troubleshoots and resolves PC incidents and/or VIP requests " Assists Server Team & Network team whenever Hand n Feet touch support is required onsite for servers in local server rooms or NW devices at site.
" Creates/maintain documentation
" Centralized hardware and Spare part stocking and inventory management " Surplus equipment management " Asset disposal services " Hardware vendor coordination for Break fix " Imaging & provisioning of devices. Setup and build workstations " Update AMDB including hardware and software " PC and other devices - logistics management " Coordinate activities with third parties to resolve the IT issues or complete service requests " Onsite admin tasks e.g. backup, OS migration.
" Activities such as moving and setting up cables, hardware etc " Participate in the onsite implementation of simple and complex client change requests.
" Follow standard operating procedures as documented in the knowledge management system.
" Providing trainings / demo s when needed to end users " Help 3rd parties with troubleshooting within SLA by providing hands and feet support (power checks, visual checks, basic troubleshooting ...) " Maintain access lists and manage logbooks " Maintain inventories, room layout and assets list for server & NW hardware " Manage decommissions, disposals and transfers of hardware and server room