QA Engineer Contact Center / Telephony

Job Title: QA Engineer – Contact Center / Telephony
Location: Elk Grove, CA – Onsite
Employment Type: W2 Contract Only
Rate: $50/hour W2 all-inclusive

Key Requirements:

• 3 years of QA / Quality Engineering experience
• Experience testing Contact Center, Telephony, or CTI environments
• Experience with platforms such as Genesys, NICE, Five9, Avaya, Cisco, or comparable technologies
• Experience with Cyara or similar automated voice/channel testing tools
• Working knowledge of SIP, RTP, and VoIP fundamentals
• Experience with functional, integration, regression, end-to-end, exploratory, and UAT testing
• Test automation experience using Python, JavaScript, or comparable language
• Experience testing REST APIs and webhook integrations
• Knowledge of Git, SQL, application/service logs, and defect tracking
• Experience creating test plans, test cases, regression suites, and defect documentation
• Ability to manage multiple concurrent testing workstreams

Preferred:

• AI/ML feature testing, including routing, intent classification, summarization, or virtual agents
• Omnichannel testing across voice, chat, email, and task
• Platform migration / feature-parity testing
• Playwright, Selenium, pytest, Jenkins, or similar automation frameworks
• Splunk, Grafana, Datadog, or comparable observability tools
• Performance/load testing and ITIL/ITSM experience

Have a Great Day!
Warm Regards,
Sania Wadhwa
Technical Recruiter
Contact Details: 609-755-5388
Email: sania@applabsystems.com
4365 Route 1 South, Suite 105
Princeton, NJ 08540
www.applabsystems.com