Axelon Services Corporation Customer Service Representative in Warwick, RI | 1310099320

Verified Pay check_circle	$18 - $20 per hour
Hours	Full-time, Part-time
Location	Warwick, RI 02886 Warwick, Rhode Island open_in_new

Pay Rate: $20 per hourSummary:

Start Date: 11/09/2026
Location: Warwick, RI
Work Mode: Virtual roles predominantly work from a home office with periodic visits to the assigned GCSO office as needed

Responsibilities:

Handle inbound customer service inquiries via telephone and/or email
Resolve complex customer issues with effective listening skills and attention to detail
Provide excellent service to customers with insurance or other financial service products
Research requests regarding various product aspects, policy provisions, claim status, and basic procedures
Efficiently process transactions and refer requests for policy modifications to appropriate areas
Enhance and strengthen the relationship between the customer and the company using strong communication skills
Support special product and/or service campaigns as needed
Access and navigate multiple electronic systems to provide a complete and integrated response to customer inquiries
Perform responsibilities in a professional manner while exercising strong verbal, interpersonal, and high-quality service skills

Requirements:

Minimum 2 years of customer service experience
Flexible to work specific shifts during hours of operation between 8:00am – 8:00pm EST, Monday through Friday
Ability to work overtime and flexible shifts based on business needs
High School diploma or GED

Preferred Skills:

Some college experience, trade, or professional certification
Insurance or financial services industry experience or product-specific experience
Prior call center experience is highly preferred
Ability to learn quickly and continuously develop functional knowledge of company products
Strong computer/keyboard skills and solid math, analytical, and problem-solving skills
Superb listening skills and professional oral & written communication skills
Ability to inspire trust and accountability through an empathetic communication style

Customer Service Representative