IT Customer Relationship Manager
| Verified Pay check_circle | Provided by the employer$60 - $64 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Richmond, VA 23219 Richmond, Virginia open_in_new |
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Verified Pay check_circleProvided by the employer This job pays $31.47 per hour more than the average pay for similar jobs in your area.
$22.21
$30.53
$62.00
About this job
Job Description
Job Description
Job Title: IT Customer Relationship Manager
Job Duration: 8 Months
Job Location: Richmond, VA 23219 (Hybrid: This position requires onsite 2 days a week with 3 remote)
Job Summary:
Job Duration: 8 Months
Job Location: Richmond, VA 23219 (Hybrid: This position requires onsite 2 days a week with 3 remote)
Job Summary:
- Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency.
- The position will also manage escalations for work within the service, product and project delivery pipelines.
- Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
- Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
- Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
- Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
- Responsible for building and maintaining relationships with assigned business partners.
- Interface with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
- Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
- Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
- Managing escalations related to technology procurements, projects and service delivery requests.
- Identifying, championing, and communicating customer needs.
- Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
- Support continued compliance with the policies, standards, and guidelines
- Bachelor's degree or six (6) years or more of related experience. (6yrs)
- Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs)
- Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs)
- Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)
- Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)
- Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)
- Ability to connect strategy to execution; Strategic thinker. (10yrs)
- Experience in Product Line planning, development and management. (10yrs)
- Understanding of Organization Structure to include Districts and Central Office.
- Bachelor's degree or six (6) years or more of related experience in a role within Information Technology. Required 6 Years
- Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements) Required 5 Years
- Strong communication skills in writing, speaking and presenting with leadership of all levels. Required 10 Years
- Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. Required 10 Years
- Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations. Required 10 Years
- Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. Required 10 Years
- Ability to connect strategy to execution; Strategic thinker. Required 10 Years
- Experience in Product Line planning, development and management. Required 1 Years
- Understanding of Organization Structure Desired 3 Years
- BRMP Certification Highly desired
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