L2 Ops Engineer

Education Qualification :
Any Graduate (Engineering / Science)

Skills :
Primary -> Technology | Cisco R and S | 1 - Aware
Primary -> Technology | DNS-DHCP-IPAM | 4 - Advanced
Primary -> Technology | Cisco DNAC | 3 - Experienced
Secondary -> Technology | Cisco Client | 2 - Knowledgeable

Certification :
Technology | Infoblox Core DDI Advanced Troubleshooting & Maintenance/CCNP
Enterprise/DNAIE/DNAIE/ITIL 4 Foundation

Experienced in leading the optimization of DNS, DHCP, and IP Address Management
(IPAM) solutions, with the ability to resolve complex issues and drive best practices
for enterprise-scale DDI operations.

Experienced in Cisco DNA Center, with the ability to lead the optimization of network
automation, assurance, and policy features to support large-scale enterprise
operations.

Knowledgeable in Cisco Routing and Switching, with the ability to lead the
implementation, and troubleshooting of complex, large-scale network
infrastructures.

Aware of advanced Cisco Identity Services Engine (Client) features, with the ability to
lead the implementation, optimization, and troubleshooting of complex access
control and authentication policies.

Provides mentorship and guidance to Level 1 and Level 2 engineers, fostering skill
development through continuous knowledge sharing, structured handovers, and
adoption of best practices. Acts as the primary technical contact during major
incidents and escalations, ensuring timely communication, effective resolution, and
comprehensive post-incident analysis. Promotes a collaborative and positive team
culture by proactively resolving conflicts and strengthening cohesive relationships
across delivery teams.