Desktop Support Technician

Desktop Support Technician
Job Summary

We are seeking a customer-focused Desktop Support Technician to provide hands-on technical support to onsite and remote users. The ideal candidate will troubleshoot hardware and software issues, maintain IT equipment, and deliver timely, reliable support in a fast-paced operating environment.

Key Responsibilities

• Provide deskside and walk-up support for desktop and laptop PCs, printers, video conferencing equipment, and other IT hardware and software.
  

• Troubleshoot and resolve end-user technical issues promptly.
  

• Provide remote technical support to offsite employees using remote management tools.
  

• Image and configure new PCs for office and manufacturing systems.
  

• Set up and support mobile devices, including iPhones and iPads.
  

• Maintain inventory of IT peripherals, cables, and equipment.
  

• Assist with ordering, receiving, and deploying IT equipment.
  

• Document and track support requests using ticketing systems.
  

• Follow company IT procedures, safety requirements, and applicable regulatory standards.
  

Required Qualifications

• Associate degree in Computer Science, Information Technology, or a related field; alternatively, a high school diploma/GED with at least seven years of IT experience may be considered.
  

• Minimum of two years of IT support experience, preferably in a customer-facing role.
  

• Hands-on troubleshooting experience with desktop and laptop computers.
  

• Ability to work independently with minimal supervision.
  

• Strong problem-solving skills and a customer-service mindset.
  

• Excellent interpersonal, verbal, and written communication skills.
  

Preferred Qualifications

• Experience with Microsoft Office, Microsoft Teams, and ServiceNow or similar ticketing systems.
  

• Experience supporting printers, barcode scanners, AV equipment, and mobile devices.
  

• CompTIA A+ or Network+ certification.
  

• Experience supporting IT systems in manufacturing, operational facilities, or regulated pharmaceutical (GxP) environments.
  

Work Environment: This is a fully onsite role requiring interaction with end users in an office and operational environment.