Senior Systems Support Engineer

Role Overview:
The Senior Systems Support Engineer provides comprehensive hardware, software, and networking support across the Pleasanton and Santa Clara campuses, as well as remote external sites.

Networking Support (Core Focus):
Responsibilities include configuring, maintaining and setting up firewall/servers and PC devices, managing IP addresses and folder shares on instruments and servers, and diagnosing network connectivity issues on VLANs, switches, servers and working with internal and external stakeholders.

Instrument & Systems Support:
Performs preventative maintenance (PMs), installation and operational qualifications (IOQs), hardware repairs, part replacements, and system software upgrades.

Documentation & Coordination:
Accurately documents all service activities in the electronic database, coordinates requests via ServiceNow, and communicates status updates to stakeholders.

Training & Development:
Participates in ongoing training with senior team members and subject matter experts to master Roche instrumentation, eventually guiding other team members.

Education & Experience:
Requires an Associate's or Bachelor's degree in a technical field (such as Electrical Engineering or IT Engineering) and at least 3 years of experience servicing medical or laboratory equipment with networking fundamentals or equivalent.

Safety & Compliance: Strictly complies with all safety policies, practices, and applicable FDA and ISO regulations related to instrument support and qualification.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.