Call Monitoring Specialist

We are seeking a Call Monitoring Specialist for a client in San Antonio. 
 
Job Description:

The individuals will be responsible for listening to pre-recorded calls and scoring each call against a compliance checklist. Calls are about the loan application process from beginning to end. Knowledge of the TRID, SAFE ACT and MLO are preferred, but not required.

Responsibilities:

·         Listen to recorded loan origination calls and score against a compliance checklist. Validate that the original call was done correctly.
·         Identify overall compliance related behavior trends and communicate to management
·         Understand and perform to certain performance metrics, including number of calls monitored and accuracy ratio.

Requirements:

2+ years of experience in Servicing Real Estate/Mortgage, sub-servicing
OR 2+ years’ experience with Collections in Real Estate/Foreclosure/Bankruptcy
Attention to detail, having the ability to listen to the call while paying attention to the screen, filling out forms and staying focused on details to catch violations
 
Preferred:

UDAP, FDCPA, Mini Miranda, and different state law regulations and call recording laws
Real Estate Sub-Servicer experience within the collections center
Experience with call monitoring / quality reviews