Credit and Collections Specialist

Schedule: Monday–Friday, 8:00 AM–5:00 PM, Possible flexibility; Monday–Thursday onsite; Friday is work from home
Pay Rate: $25/hr Purpose of This Job

This position is responsible for a wide range of collection and customer service activities on the assigned customer portfolio. This includes ensuring timely recovery of due cash, account reconciliation, dispute resolution, meeting DSO and A/R overdue objectives, and supporting the entire organization for stronger collection practices.

Key Responsibilities

• Maintain an accurate and up-to-date customer accounts receivable aging.
• Reconcile monthly customer statements and credits.
• Identify all credit risk accounts daily for aggressive collections.
• Regularly contact customers to follow up on account status, past due balances, and make notes in the database.
• Identify bad debts for management review and recommend corrective action as needed.
• Prepare and send statements for all customers on account and deliver in the preferred method.
• Provide invoices to customers as required or requested.
• Identify field process issues that may delay payment by customer and report to management.
• Assist AR Manager with customer credit checks within established guidelines and procedures.
• Prepare detailed reports as requested by management of portfolio.
• Ability to travel as needed.
• Other duties as may be assigned.

Minimum Experience and Qualifications

• Associate degree or at least 4 years industry-related collections experience.
• Accounts Receivable experience is required.
• Direct Store Delivery or Route Accounting experience is a plus.
• Experience with route accounting or ERP systems (High Radius and S4 a plus), including daily balancing, and database management.
• Good understanding of payment, invoicing, and AR reporting processes.
• Excellent communication skills.
• Ability to analyze customer aging reports to minimize delinquencies and identify risk.
• Computer literate, including Excel, Word, PowerPoint, and Access.
• Well organized, self-directed; requires very limited oversight.
• Displays leadership potential.
• Advanced problem-solving skills.
• Experience with customer relations or customer service functionalities.
• Proven track record in collections, including negotiations and other options to secure payment is a plus.
• Accounting and/or bookkeeping experience is a plus.
  
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