Genesys Developer

Pay Rate $50
Location : Tampa, FL
Duration: 6 months

Genesys Developer:

" Strong Genesys Cloud development experience, including Architect flows, bots, and Data Actions.
" Experience building chatbots and virtual agents, including intents, conversation flows, and escalation to live agents.
" Familiarity with Genesys AI Studio and agentic virtual agents, with the ability to learn and evaluate new capabilities.
" Experience integrating Genesys Cloud with ServiceNow for knowledge retrieval, ticket creation, and workflow automation.
" Strong REST API integration skills, including OAuth, JSON, webhooks, error handling, and troubleshooting.
" Eligible to workional - Practical programming skills in Python or JavaScript for custom connectors, integrations, and AI tools.
" Experience connecting and maintaining knowledge sources, validating responses, and improving chatbot accuracy.
" Understanding of enterprise security, including SSO, role-based access, credential management, and protection of sensitive data.
" Ability to monitor and troubleshoot solutions, distinguish bot or integration issues from platform issues, and document support procedures.
" Ability to work Consultantly, translate business requirements into technical solutions, and collaborate with our US team.

Skills: Innovation and Transformation Consulting
Experience Required: 4-6