Technology Specialist - IT Service, Support and Operations | IOT Platform | AWS IOT

Pay Rate Range: $38.51 - 40.14/hr.

Job Description:

Primary Skills:
NGA Agentic , GECX, IVR testing, BOT/NLU testing, Google Evals, Roark, DTMF/speech validation, DB knowledge, API testing, Postman/JMeter, call flow testing, test case preparation, defect management, Logs verification and Debugging

Verify end to end IVR call flows: greetings, menus, prompts, branching logic, validate that conversational bots correctly interpret speech, intent, and context, also test both DTMF (keypad) and voice based interactions. Ensure smooth transitions between IVR menus, bot interactions, and live agent transfers.
Functional Testing of Conversational Features - Verify all bot features (FAQ responses, information retrieval, routing, etc.) and confirm error-handling scenarios (no input, invalid input, silence, interruptions).
Backend & API Integration Testing Validate integration between IVR/BOT and backend services like Payment Gateways
Automation - Build scripts or tools to automate IVR testing using: Cyara Framework, Selenium
Defect Reporting and Root Cause Analysis -Log bugs with clear reproduction steps, logs, and voice recordings and work with developers, AI engineers, and call flow designers to isolate issues.
Establish the creation of standard artifacts, best practices, standards and learning plans.
Participate in the agile process to resolve technical impediments and assist in user story definition and sizing.

Minimum years of experience
8-10 years

Certifications Needed :No

Top 3 responsibilities you would expect the Subcon to shoulder and execute
Backend API Integration Testing Validate integration between IVRBOT and backend services like Payment Gateways
Automation Build scripts or tools to automate IVR testing using Cyara Framework, Selenium
Defect Reporting and Root Cause Analysis Log bugs with clear reproduction steps, logs, and voice recordings and work with developers, AI engineers, and call flow designers to isolate issues. Establish the creation of standard artifacts, best practices, standards and learning plans. Participate in

Interview Process (Is face to face required?) Yes