PIA P&C Support Specialist (Tier II) (Rochester, NY)

Job Title:

PIA P&C Support Specialist (Tier II)

Work Location:

Rochester, NY

Duration:

6 month contract with option to extend

Education/Experience Required:

High school diploma required

Job Description & Responsibilities:

• Provides advanced customer service and support to internal staff and external clients in the areas of property & casualty suite of products, workers' compensation, ERISA bonds, BOP, EPLI.
• Maintains a high level of knowledge concerning the products and services supported by the client Insurance Agency.
• Assists external users of the technical products by answering questions and solving problems involved with their use.
• Identifies, investigates, and researches user questions and problems.
• Refers unresolved issues to technical or professional personnel for follow-up as needed.
• Researches and resolves product and service issues relative to the Property & Casualty suite of products from any internal/external clients.
• Ability to diffuse client concerns and notify management of critical situations to ensure the best solution is implemented for the client and customer.
• Responds to inbound calls and places outbound calls as required by the business unit relating to Property & Casualty suite of products and/or the Workers' Compensation Payment Services.
• Maintains an accurate recording of all internal and external communication.
• Exhibits comprehensive knowledge of the client's Insurance Agency portfolio, corresponding systems, and internal/external processes to ensure client satisfaction.
• Develops enhancements to existing or new processes and procedures while making the necessary recommendations to management.
• Maintains and manages positive and professional relations with Paychex clients, insurance carriers, and internal/external clients to ensure client satisfaction.
• Utilizes multiple software applications in conjunction with carrier and bureau websites in order to respond to all client inquiries.
• Internal applications include HRIS (human resource information system) and Online Reporting System.
• Continues to stay abreast of all changes pertaining to various internal product offerings, regulatory changes, policy changes, and insurance industry developments in support of client satisfaction.
• Participates in assigned projects or required training.
• Other duties as assigned.

Skills & Qualifications:

• High school diploma required.
• A minimum of 2 years customer service experience or insurance-related experience.

For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin Consulting is an EEOC employer.