Business Procedures Writer - Commercial Lending

The Business Execution Consultant will be responsible for collaborating with lines of business, control, and other partners to ensure effective procedures, forms, and reference materials are drafted and published to adequately capture processes, controls, policy alignment, and regulatory requirements. Identify process gaps and offer alternatives. Responsible for the ongoing maintenance and management of procedures and other web content housed in a centralized content management system. May manage projects related to technical or process implementation. Write and edit new documentation and update internal team procedures as needed.

In this role, you will:

• Lead or participate in developing documentation or document publishing strategy, including procedures, reference, forms, links, and RCSA control documents. Participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline
• Review and edit material authored by others
• Design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content
• Recommend and document business procedures and best practices, identifying process gaps and offering alternatives
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Partner with clients to review audience and develop strategy to address technical documentation needs

Desired qualifications:

• Demonstrated experience consulting and writing content with subject matter experts
• Control procedure writing experience for different types of controls including manual, quality
• assurance, quality control, and automated controls
• Extensive knowledge and understanding of professional technical writing processes and tools
• Experience with writing style and standard guides
• Desk procedure writing experience
• Ability to articulate complex concepts in a clear manner
• Ability to manage multiple and competing priorities
• Excellent verbal, written, and interpersonal communication skills
• Strong attention to detail and accuracy skills

Locations:

• 2410 S Power Rd, Mesa, AZ
• CIC, Charlotte, North Carolina
• 604th Street, Minneapolis, Minnesota
• 800 Jordan Creek, Des Moines, Iowa

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.