Customer Service Relations Assistant

Purpose:

Support the organization of production and deliveries to customers based on provided forecasts, ATMs, and call-offs. This role assists in the coordination of production and sales activities between CP Group factories in Europe, ensuring smooth communication and efficient service to customers.

Duties and tasks:

• Assist with scheduling and organizing deliveries: Help coordinate timely product deliveries to Beverage Division customers to ensure reliable service.
• Process and forward customer orders: Receive customer orders and route them for execution as per established sales procedures to guarantee accurate fulfillment
• Support communication between departments: Liaise with Sales, Production Planning, Invoicing, Logistics, and other teams to resolve issues and efficiently meet customer needs
• Manage ERP documentation: Enter and update production orders, call offs, and shipments in the ERP system to maintain accurate records and streamline operations
• Organize customer correspondence and arrangements: Handle communications regarding production, inventory, deliveries, and complaints to keep customers informed and satisfied
• Monitor returnable packaging and prepare reports: Track packaging turnover and compile reports to support inventory management and sustainability goals
• Assist with invoice preparation and corrections: Help issue sales invoices and corrections, ensuring accurate billing for products and packaging
• Support financial and tax reporting: Help prepare monthly, quarterly, and annual balances and reports for both customers and tax representatives to ensure compliance and transparency

Requirements:

Secondary education/Bachelor's Degree

Skills:

• Clear and professional communication
• Organizational skills
• Problem-solving and adaptability
• Customer orientation
• Attention to detail