VDH Technical Support Analyst 3

VDH Technical Support Analyst 3 (807893)
Virginia Information Technology Agency
Title/Role: VDH Technical Support Analyst 3
Region Description:
Req. Status: Open
No. of Openings: 1
Start Date: 07/27/2026
End Date: 10/30/2026
Max Submittals by Vendor: 2 Per Opening
Worksite Address: 301 Halifax St Petersburg VA 23803

Agency Interview Type: In Person Only
Work Arrangement: Onsite

Short Description:
Maximum Vendor Submittal Rate is $52.38/hr.
This is a 3 day per week role for a total of 24 hours per week for three months and then the position will be transitioned to a permanent Wage (part-time) position but still at 24 hours per week.

Complete Description:
Assessing, maintaining, supporting district's technology: including hardware, software, systems, upcoming technology initiatives. Ensures reliable operations, provides technical assistance, supports planning, execution of technology related projects.
Key Responsibilities
· Technology Needs Assessment
o Evaluate district needs for hardware, software, systems, and upcoming technology projects.
o Track current and future initiatives, issues, concerns, and action items.
· Technical Support & Troubleshooting
o Provide technical assistance for applications, hardware, and system-related issues.
o Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
o Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.
· Systems Maintenance & Documentation
o Document, maintain, upgrade, or replace hardware and software systems.
o Maintain accurate district asset inventory records.
· Procurement & Security
o Review and recommend procurement of information technology equipment.
o Maintain required security controls over software and related systems.
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· User Support & Technology Guidance
o Advise users on available technologies that support business needs.
o Communicate user needs to the VDH IT Operations Center or VITA for additional guidance or solutions.
· Issue Escalation
o Escalate urgent issues and outages to the VDH IT Operations Center, Information Security Office, and VITA as appropriate.
Additional Experience (Preferred)
· Experience supporting office relocations, including server moves and telephone setup.
· Experience initiating or supporting Electronic Health Records (EHR) implementation.

Skill Required / Desired Amount of Experience
Knowledge of IT Service Management: Incident, Change, Service Reequest, and Asset Management Required 1 Years
General knowledge of MS 365 applications: including WORD, Powerpoint, Excel, Outlook, SharePoint, Teams Required 1 Years
Experience leading meetings, configuring audio equipment Required 1 Years
Experience toubleshooting hardware and software-hands on or from a service desk Required 1 Years
Experience creating professinal communications to users Required 1 Years
Demonstrated success in managing and prioritizing work Required 1 Years
Must have basic understanding of writing technical processes and instructions to simply processes for user. Required 1 Years
Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed Required 1 Years
Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting. Required 1 Years
Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required 1 Years
Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia Required 1 Years
Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh Required 1 Years
Must demonstrated success working as a team member and collaborating to achieve objectives. Required 1 Years
Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup Highly desired 1 Years
Excellent project management skills and ability to manage multiple priorities Highly desired 1 Years