Adult Services Coordinator

Job Goal: The Adult Services Coordinator will support the implementation of adult services at The Hope Adult Center. This person will support the Adult Services staff and work to maintain the Adult Center’s integrity and efficacy of the services offered. 
Minimum Qualifications 

• Bachelor’s degree required; Master's Degree in Human Services, Psychology, Special Education, Social Work or a related field preferred

• Customer service experience

• At least 1 year of working with adults with Special Needs

• Passion for supporting adults with special needs

• Experience supervising multidisciplinary teams and managing quality assurance initiatives

• Strong working knowledge of Pennsylvania regulations, waiver services, and community integration practices

• Knowledge of 55 Pa Code §6100, PROMISe, and HCSIS compliance processes

Essential Duties and Responsibilities 
Services Compliance

• Ensure services are in compliance with professional standards as well as state and federal regulatory requirements

• Maintain documentation practices that are consistent with local, state, and federal compliance requirements

• Maintain consistent and professional communication with client’s representatives or legal guardians

• Implement engaging program activities to assist with client satisfaction and development  

• Assist with internal procedures for writing ISPs to ensure legal compliance

• Maintain adherence to the individual support plans of their clients 

• Participate in Adult Services transition meetings

Facility management

• Monitor The Hope Adult Center to ensure compliance with safety and health regulations

• Maintain a high level of awareness regarding all aspects of facilities and ensure that necessary corrections are made

Intake and scheduling

• Assist with establishing and maintaining the process for identifying client qualifications for service waivers

• Maintain process and expectations for new client intake including client communication, documentation, and adult service provider introductions

• Provide coordination between adult service providers, families, case managers, and other essential personnel

• Coordinate scheduling for adult services staff including accounting for call offs and additional coverage needs

• Assist with The Hope Adult Center scheduling procedures to ensure high service provider efficiency

• Schedule referrals and meetings according to legal timelines

• Build professional relationships with clients, families, and case managers to create a positive client experience

• Track program eligibility to ensure all clients are receiving appropriate therapeutic services

• Schedule related services and ensure the Individual Support Plan (ISP) writing process is standardized and in compliance for clients

• Perform any additional duties as deemed necessary by the CEO or Director of The Hope Adult Center

Knowledge, Skills, and Abilities

• Knowledge of office management 

• Working knowledge of Google Suite and Gmail 

• Problem solving skills 

• Customer service orientation 

• Excellent verbal and written communication skills

• Good organizational and multitasking abilities

• Ability to communicate information to students, parents, colleagues and 3rd parties effectively, and to timely monitor and report on developments

• Exercises sound judgment and exhibits strong decision-making and problem solving skills

• Ability to establish and maintain effective professional relationships with key internal and external stakeholders, clients and the public

• Displays exceptional interpersonal communication and leadership skills

• Ability to work independently and cooperatively as part of a team

• Results-oriented and self-starter who is able to effectively work within deadlines