Client Services Specialist

Job Title: Client Services Specialist
Location: Johnston, RI (Onsite)
Job Type: 6-month contract - November 2, 2026 through April 30, 2027
Schedule: Monday - Friday, 8:30 AM - 5:00 PM (after training; hours subject to change with business needs)

About the Role
We are looking for a Client Services Specialist to join a Commercial Operations team. In this role, you will help business customers use cash management, ACH, and commercial card products by phone, chat, and email. You will solve service issues, find the root cause of recurring problems, and suggest improvements that make service faster and easier for everyone.

What You Will Do

• Serve cash management, ACH, and commercial card customers through phone, chat, and email requests
• Research questions and train customers on the products and services offered
• Handle a wide variety of product, service, and technical issues from start to finish
• Diagnose, prioritize, and resolve issues or escalate them when needed
• Work with support teams to fix customer problems and help prevent them from happening again
• Flag upcoming problems to management before they affect service
• Identify the root cause of recurring service issues and suggest process improvements

What You Need

• 5 years of customer service and call center experience (banking experience preferred)
• Excellent phone communication and listening skills
• Strong verbal and written communication, time management, and the ability to multitask
• Ability to prioritize and manage a daily workload
• Ability to work independently in a fast-paced environment
• Strong computer skills
• Self-motivated with a desire to succeed
• Analytical skills, attention to detail, and the ability to recognize trends

Education

• High school diploma or GED required
• Bachelor's degree preferred

Details

• Work location: Johnston, RI training and work both onsite
• Employment: W2 contract
• Must be authorized to work in the United States without sponsorship