Support Engineer - Immuta & Collibra

Mandatory Skills
Immuta - production support, policies, access control and integrations.
Collibra - platform/application support and workflow/metadata concepts.
AWS - IAM, S3, CloudWatch and preferably Redshift, Glue/Lake Formation.
Linux/Unix troubleshooting.
SQL and basic scripting.
Incident, problem and change management.

Role Summary: Provide L2/L3 production support for enterprise data governance and security platforms built on Immuta, Collibra and AWS. Immuta integrates with AWS data platforms and supports Collibra as an external catalog, making knowledge of the integration points important for this role.
Immuta Documentation 1

Key Responsibilities
Provide L2/L3 production support for Immuta and Collibra platforms.
Monitor applications, integrations, jobs, APIs and platform health.
Troubleshoot Immuta policies, data access, subscriptions, tags and policy enforcement.
Support Collibra workflows, assets, domains, communities, metadata, lineage and integrations.
Troubleshoot AWS services such as S3, IAM, Lambda, CloudWatch, Redshift, Glue/Lake Formation and related data platforms.
Analyze application/platform logs and perform root-cause analysis (RCA).
Handle production incidents, service requests and problem tickets within SLA.
Coordinate with AWS, Immuta, Collibra and application/data engineering teams for complex issues.
Support deployments, configuration changes, patches and production enhancements.
Develop/support operational scripts using Python/Shell/SQL where required.
Maintain SOPs, KB articles, support documentation and RCA reports.
Participate in on-call / weekend support when required.