Copilot Administrator

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Job Summary:
Tryfacta is seeking a Copilot Administrator for our client in 6230 E Stassney Ln, Austin, TX 78744. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Job Diva ID: 26-05275
Position Title: Copilot Administrator
Location: 6230 E Stassney Ln, Austin, TX 78744
Duration: 12-month
Work Schedule: 8:00 AM–5:00 PM

Responsibilities for this position include, but are not limited to:

• Responsibilities:
  Copilot Platform Administration
• Administer and support Microsoft 365 Copilot and related AI services.
• Manage licensing, configuration, service health, and feature enablement.
• Evaluate and implement new Copilot capabilities and releases.
• Maintain service documentation, standards, and operational procedures.
• Credit allocations and monitoring
• 
  Level 3 Technical Support
• Serve as the senior escalation point for complex Copilot incidents.
• Troubleshoot:
  • Microsoft Graph grounding
  • SharePoint and Teams integrations
  • Permissions and data access issues
  • Agent functionality
  • Connector and integration failures
  • Credit controls and monitoring
• Manage Microsoft support escalations and root cause analysis.
• Advanced solutioning for Copilot agent use case enablement
• 
  AI Governance & Service Management
• Participate in AI governance, capability reviews, and release readiness assessments.
• Support capability intake, pilot programs, production releases, and lifecycle management.
• Identify operational risks, dependencies, and support requirements.
• 
  Identity & Integration Support
• Partner with IAM, Security, and Architecture teams on access controls and AI integrations.
• Support Microsoft Graph, SharePoint, PowerBi, Power Platform, and Copilot Studio connectivity.
• Validate connector configurations and enterprise integrations.
• 
  Service Analytics & Adoption
• Monitor service performance, adoption, and utilization metrics.
• Support executive reporting and AI value realization efforts.
• Develop and maintain operational dashboards and service health reporting
• 
  
  Minimum (Required):Years Skills/Experience 5Progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support.2Hands-on work with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise integrations. Strong knowledge of:
  • Microsoft 365 Copilot
  • SharePoint Online
  • Microsoft Teams
  • Microsoft Graph
  • Microsoft Entra ID
  • Power Platform
  • Copilot Studio
  • Copilot Chat
    • Copilot Cowork
   Experience with ITIL-based service management practices. Experience troubleshooting identity, permissions, and cloud service integrations.
  Preferred (Optional):Years Skills/Experience  Microsoft 365 Enterprise Administration experience Copilot Studio or AI Agent experience Microsoft Graph integration experience Power Platform administration experience ITIL certification Microsoft Copilot or AI-related certifications Experience with Azure Foundry

Tryfacta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.