Product Owner

Job Description

Job Description We are seeking a highly skilled Product Owner to lead product vision, backlog management, and requirements for Merchant Services and Commercial Payments . The ideal candidate combines business acumen, requirements expertise, excellent communication, and hands-on Agile delivery experience. This role requires someone who can own, prioritize, and drive the work end-to-end, ensuring the squad has clear user stories, acceptance criteria, alignment with stakeholders and coordinate downstream application efforts. Key Responsibilities Backlog & Requirements Leadership

• Own the product backlog for Transmission Utility; ensure epics, features, and PBIs are clearly written, prioritized, and aligned with business goals.
• Write high-quality user stories with acceptance criteria that meet Definition of Ready (DOR).
• Break down complex business and technical needs into actionable requirements.
• Conduct backlog refinement sessions with engineering, QA, architecture, and stakeholders.
• Partner with BA, Tech Leads, and architects to define requirements for integrations with Deluxe, and other internal systems.

Partner & Stakeholder Alignment

• Work closely with the Line of Business, dev teams, and vendors to ensure requirements accurately reflect needs and constraints.
• Translate business needs into clear deliverables for the engineering squad.
• Provide updates, demos, and insights to executives and cross-functional stakeholders.

Agile Delivery & Process Discipline

• Serve as the primary liaison for the squad, ensuring delivery teams have clarity each sprint.
• Ensure adherence to Agile and release processes, including intake, refinement, sprint planning, and definition of done.
• Quickly identify risks or blockers, escalating appropriately.
• Work in alignment with Release Management to support deployments, warranty windows, and production readiness.

Quality, Controls, and Continuous Improvement

• Ensure user stories and requirements support accurate QA test cases and traceability.
• Monitor delivery metrics and collaborate with engineering to improve throughput.
• Promote strong controls around requirements, release protocols, and governance.

Qualifications Required

• 5 7 years of experience as a Product Owner, Product Manager, or senior Business Analyst with direct responsibility for writing requirements.
• Demonstrated ability to write high-quality user stories, acceptance criteria, and process flows.
• Strong understanding of Agile frameworks (Scrum, SAFe, Kanban).
• Strong communication skills able to translate between business and technology.
• Experience partnering with cross-functional teams and vendors.
• Product Owner certification (CSPO, PSPO, PMPO, or equivalent).

Preferred

• Experience supporting system migration, fintech, banking, payments, or data-heavy application work.
• Experience with Lockbox, Remote Capture, or payments transmission systems.
• Experience working with offshore teams.