Account Service Representative I

The Account Service Representative I position is a primary point of contact between our customers and our sales representatives. Account Service Representatives communicate with our customers and sales reps by phone, email, and/or fax to answer product availability, shipping, price, and delivery questions and to support the marketing and sales efforts of the company. This position is responsible for maintaining and monitoring a portfolio of sales rep customer accounts to ensure quality and on-time delivery and sell through of custom products made

SCHEDULE  - 8:30 am – 5:00 pm Monday – Friday with Overtime (Saturday 7am – noon) as required.

LOCATION - 270 Samuel Barnet Blvd, New Bedford, MA 02745  On-site only; remote work is not available.

DUTIES/RESPONSIBILITIES

• Accurately and efficiently input data from customer orders, POs, calls, and emails.
• Communicate efficiently with customers & reps, answering questions and troubleshooting. 
• Maximize customer satisfaction by providing creative & proactive problem-solving, and consistent follow-through on requests and assignments.
• Develop & maintain strong working relationships with customers, reps, and other team members.
• Monitor & maintain maximum accuracy in customer records and orders.
• Efficiently enter orders, make forms, databases, and other electronic data.
• Maintain customer accounts for timely order delivery and sell through of custom products made.
• Provide feedback to management on ways to improve customer service sales and efficiency.
• Occasionally assist with running reports, customer account data research, and analysis. 
• Additional duties as assigned.

REQUIRED SKILLS/ABILITIES

• Excellent verbal and written communication skills.
• Excellent electronic communication and functional ability.
• Ability to professionally interact with existing and potential customers.
• Ability to multi-task under pressure in a high-volume, fast-paced environment.
• Must possess initiative, energy, and drive.
• Must possess strong strategic and analytical skills.
• Ability to successfully complete projects under tight deadlines.
• Ability to maintain good working relationships with co-workers and management.
• Excellent organizational skills.
• Detail oriented.

 EDUCATION AND EXPERIENCE

• High school diploma required.
• Associate or bachelor’s degree preferred. 
• 2 – 3 years of Customer Service experience preferred.

PHYSICAL DEMANDS

• Use hands and fingers to handle, touch, and type. 
• Ability to sit for extended periods of time.
• Regularly required to stand. 
• Ability to lift up to 25 pounds.
• Occasional lifting of up to 40 pounds.

 WORK ENVIRONMENT

• Exposure to moderate noise level.

VISION REQUIREMENT

PERSONAL PROTECTIVE EQUIPMENT

• Closed toe footwear is required when entering the Production Floor (as needed).

TRAVEL

• May occasionally travel to work events including trade shows.
• Ability to travel as needed; anticipated 2 times per year; including some weekends and for extended duration. Travel can include trade shows and sales meetings including set up and working events. 

OUR BENEFITS

• Medical, Dental, and Vision Insurance (eligible after 30 days)
• 401(k) Plan with Company Match
• Company-Paid and Voluntary Insurance Options at Discounted Rates
• Paid Time Off (PTO)
• Paid Sick Time
• Paid Holidays
• Employee Product Discounts

Ahead, LLC is an Equal Opportunity Employer and a socially responsible company. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.

Ahead, LLC participates in E-Verify, We verify the identity and employment authorization of individuals hired for employment in the United States.

Completion of a post-offer background check is required for all positions. A satisfactory driving record is required for positions in which driving is an essential job function.