Collections Specialist II

Title: Collections Specialist II
Pay Rate: $17/HR on W2
Location:Remote role: 
13200 Paul J Doherty Parkway, Fort Myers, FL 33913

• Mid-level Accounts Receivable/Collections role (3-5 years experience) supporting a designated region independently from day one. Candidates must be self-motivated, highly organized, and capable of managing their workload with minimal supervision.
• Key responsibilities include cash collections, account follow-up, dispute resolution, reviewing purchase orders, managing unapplied cash and open balances, and partnering closely with Sales and clients via email, phone, and Teams.
• Strong Excel skills are required, as the worker will regularly download and analyze ledger data, track account activity, and manage collection efforts through spreadsheets.
• Must-have qualifications: collections/accounts receivable experience, basic accounting knowledge, ability to work under strict deadlines, meet SLAs, and thrive in a fast-paced, high-volume environment with significant multitasking.
• Performance metrics will focus on cash collection targets, aged receivables, timely follow-up on overdue accounts (15 days past due), and reduction of unapplied cash and outstanding balances.
• Additional details: This is a remote, full-time position; candidates must be local to Fort Myers. The interview process consists of 2 rounds, and there may be need of overtime based on business needs.

Skills: • 3-5 years of related office experience in one of the following areas: Customer Service, Collections, Sales Support. • Proficient in Microsoft Word, Oracle and a CRM system knowledge a plus. • Above average proficiency in Microsoft Excel (Creation of formulas, sorting, filtering and general spreadsheet manipulation) • Excellent oral and written communication skills. • Ability to communicate with a diverse audience at various levels and all countries and cultures within the organization. • Effective listening skills. • Excellent customer service skills. • Strong initiative. • Ability to work in a fast-paced, high-pressure environment. • Excellent time management skills and ability to meet tight deadlines. • Strong analytical and problem-solving skills. • Attention to detail. • Ability to adapt to a constantly changing environment. • Strong interpersonal skills. • Strong team player. • Ability to build strong internal/external business partnerships. Who you are: • Motivated, high-potential performer, with demonstrated ability to influence and lead. • Strong communicator with excellent interpersonal skills. • Able to solve complex problems and successfully manage ambiguity and unexpected change. • Teachable and embracing of best practices and feedback as a means of continuous improvement. • Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challen

Eduction: High School Diploma required; Associates degree or equivalent work experience preferred.

Kindly share resume with answers; 
Q1: Can you describe your experience managing past-due customer accounts and making collection follow-ups?
Q2: Have you worked with Oracle or another ERP/accounting system? If yes, which system and what did you use it for?