Network Technician

Title: Network Technician
Location: Denver, CO(Hybrid)
Duration: 9 Months
Interview type: web cam & in-person

NOTE:

• Candidate Must Be Local

Job Description:
QUALIFICATIONS:

• Degree in computer science, information systems, or related field.
• Certified network professional accreditation, Strong diagnostic and problem-solving skills.

Duties and Responsibilities:

• Installing network hardware components and cables. Configuring network software.
• Identifying and eliminating bottlenecks to ensure long-term network efficiency.
• Troubleshooting and resolving issues with the network.
• Ensuring the network operates securely.
• Review and validate incoming ServiceNow tickets, obtaining missing or required information as necessary.
• Assign tickets to appropriate technical staff.
• Maintain and verify accurate system records.
• Manage Cisco WebEx configurations via Kurmi, including password resets, voicemail resets, and name changes.
• Perform onsite telecommunications installations within a 50-mile radius of 1575 Sherman.
• Install and configure voice jumpers.
• Troubleshoot analog line issues and copper cabling infrastructure.
• Assist technical staff with day-to-day telephony tasks, such as phone relocation and installation.
• Inventory phones and network switches, documenting details in a spreadsheet for decommissioning or surplus processes.

Project LOE & Budget Analysis

• Implementation of this solution includes service hours related to information gathering, documentation, research, and consultation. Costs are estimated in hours and logged in ServiceHub.

Operating and Maintenance (O&M) Support Models

• Standard support. Client provides both application and infrastructure support.
• Infrastructure Only support. Client provides infrastructure support.

Skills:

• Hardware installation, maintenance, and repair
• Inventory and Asset Management
• Team work