Desktop Platform and Experience Engineer

Job Title: Desktop Platform and Experience Engineer
Duration: 12 Months with possible extension
Location: Chicago, IL – Hybrid - twice per month.

Job Description: Ideally this candidate can be on site in Chicago twice per month.

Primary Responsibilities
Application Packaging

• Package and publish applications using FlexApp.
• Conduct application compatibility testing.
• Troubleshoot deployment failures.
• Maintain package lifecycle documentation.
• Manage application onboarding requests.

Endpoint Engineering

• Administer Microsoft Intune.
• Support Autopilot provisioning.
• Manage device configuration policies.
• Maintain compliance and reporting standards.
• Improve endpoint management automation.

Windows Image Management

• Assist with gold image development.
• Participate in image testing and validation.
• Maintain application baselines.
• Support Windows 11 deployment efforts.

Operational Excellence

• Reduce recurring incident volume.
• Develop monitoring and reporting improvements.
• Document support procedures.
• Create knowledge articles.
• Identify opportunities for automation.

Support Transition

• Partner with the Service Desk.
• Develop tiered support processes.
• Create troubleshooting documentation.
• Expand first-contact resolution capabilities.

Required Skills

• Strong Microsoft Intune
• Windows 10/11 Administration
• Application Packaging
• FlexApp
• PowerShell
• Endpoint Troubleshooting

Working Knowledge

• Azure Virtual Desktop
• Nerdio
• Autopilot
• Active Directory
• Entra ID
• Microsoft 365

Preferred Skills:

• Chocolatey
• Ansible
• UIPath Testing

Automation Tools