Global Clinical Order Manager

Role: Global Clinical Order Manager
Location: 1 DNA Way, South San Francisco, CA 94080
Contract Duration: 12 Months (Potential for Extension or Full-Time Conversion)
Pay Rate: $55–$63.83/hour + Benefits
Benefits: Weekly Pay, Medical, Dental, and Vision Insurance
 
Job Description
The PTDS Global Clinical Supply Chain Management department is responsible for packaging and distributing Investigational Medicinal Products (IMPs) used in Genentech’s clinical trials.
The Global Clinical Order Management (GCOM) team manages and prepares packaging orders for clinical packaging facilities in Kaiseraugst, Switzerland, and South San Francisco, California. The Global Clinical Order Manager ensures that packaging operations run smoothly and that clinical supplies are delivered on time and in full, supporting the successful execution of clinical trials.
 
Key Responsibilities

• Manage Clinical Packaging Orders: Oversee in-house packaging orders and ensure the on-time, in-full delivery of Investigational Medicinal Products (IMPs).
• Coordinate Packaging Designs: Establish and manage Standard Packaging Designs in collaboration with Clinical Supply Chain Leads (CSCLs), Materials Management, Artwork Management, Master Data Deployment, Packaging Operations, and Quality teams.
• Resolve Operational Issues: Identify, manage, and resolve operational issues and discrepancies in collaboration with Quality teams.
• Escalate Critical Issues: Communicate major packaging-related issues that could affect end-to-end timelines to the Clinical Supply Chain Lead.
• Support Medication Randomization: Enable medication randomization processes for blinded clinical studies, ensuring appropriate handling of clinical trial supplies.

 
Job Requirements

• 6+ years of experience in the pharmaceutical industry and/or supply chain management.
• Experience working with ERP systems such as SAP, OMP, or APO.
• Excellent written and verbal communication skills in English. German language skills are an advantage.
• Bachelor’s degree in a relevant field.
• APICS or SCOR certification, or equivalent qualifications, is preferred.
• Training or relevant experience in project management (PMP), Operational Excellence, Six Sigma, or Lean methodologies is a strong plus.

 
Key Competencies

• Customer and Patient Focus: Ability to prioritize customer needs and understand the importance of clinical supply availability for patients.
• Planning and Organization: Strong planning, organizational, and time-management skills, with exceptional attention to detail.
• Independent Decision-Making: Ability to work independently, prioritize tasks, take initiative, and adapt to changing requirements.
• Quality and Compliance: Strong understanding of Good Manufacturing Practice (GMP) requirements, with effective problem-solving and decision-making skills.
• Collaboration and Relationship Building: Ability to build trusted relationships with business partners and cross-functional teams.
• Project and Process Improvement: Project management and process performance improvement experience are advantageous.
• Continuous Development: Commitment to professional growth, learning, and continuous improvement.
• Global Collaboration: Strong cultural awareness and interpersonal skills to work effectively with international teams.

At Tailored Management, we help people get jobs and take pride in their work, so we better take pride in ours too. Not every company has the opportunity to meaningfully and directly impact individuals in a way that makes their lives tangibly better. To better support our employees, we offer a wide variety of benefit options to support you. We offer:

• Medical Coverage – HDHP, PPO, and Surest plan options
• Minimum Essential Coverage (MEC)
• Dental Insurance
• Vision Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Life & AD&D Insurance
• Critical Illness Insurance
• Accident Insurance
• Employee Assistance Program (EAP)

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