Customer Service Representative (Potential Contract-to-Hire)

Customer Service Representative (Potential Contract-to-Hire)

Roanoke, VA (Onsite)
$18.00/hour
Flexible shifts between 8:00 AM – 8:00 PM

Ready to launch your career in corporate banking? We're seeking customer-focused professionals to join a leading financial institution in an entry-level Customer Service Representative role. If you enjoy helping people, solving problems, and working in a fast-paced environment, this is an excellent opportunity to gain valuable experience with strong long-term career potential.

What You'll Do

• Assist customers with account, product, and service inquiries via phone and other communication channels
• Deliver exceptional customer service with professionalism and empathy
• Research customer issues, process transactions, and resolve routine to moderately complex concerns
• Navigate multiple systems while maintaining accuracy and efficiency
• Escalate complex issues when appropriate
• Meet performance goals in a fast-paced, team-oriented environment
• Support customers using online, mobile, and digital banking tools

What We're Looking For

• 1+ year of customer service experience required
• Previous call center, contact center, retail, hospitality, or financial services experience is a plus
• Strong communication, problem-solving, and multitasking skills
• Comfortable working in a high-volume, metrics-driven environment
• Ability to quickly learn new systems and technology
• Flexible to work shifts between 8:00 AM and 8:00 PM, including weekends as needed
• Bilingual candidates are encouraged to apply

Why You'll Love This Opportunity

• Potential contract-to-hire position
• Paid training
• Excellent opportunity to break into the banking industry
• Career growth and advancement opportunities
• Collaborative and supportive team environment

If you're ready to take the next step in your customer service career and gain experience with a respected financial institution, we'd love to hear from you. Apply today!