ServiceNow - Developer - ITSM

ServiceNow - Developer - ITSM
Mandatory: ITAR Experience

Role Summary
We are seeking an experienced ServiceNow ITSM Technical Consultant with strong expertise in ServiceNow platform development, ITSM implementations, integrations, and workflow automation. The consultant will be responsible for designing, configuring, developing, and supporting ServiceNow ITSM solutions while working closely with functional consultants, architects, and business stakeholders.

Key Responsibilities

• Configure and implement ServiceNow ITSM modules:
• Incident Management
• Problem Management
• Change Management
• Request Management
• Knowledge Management
• Service Catalog
• CMDB
• Develop and customize ServiceNow applications using:
• Business Rules
• Client Scripts
• Script Includes
• Flow Designer
• UI Policies
• UI Actions
• Record Producers
• Catalog Items
• Build and maintain integrations using:
• REST APIs
• SOAP APIs
• IntegrationHub
• MID Servers
• Develop workflow automation and approval processes.
• Support platform upgrades, patching, deployments, and production support activities.
• Troubleshoot and resolve ServiceNow application and integration issues.
• Collaborate with business analysts and functional consultants to translate requirements into technical solutions.
• Participate in code reviews and follow ServiceNow development best practices.
• Create technical design documents and unit test documentation.
• Support Agile delivery processes including sprint planning, development, testing, and deployment.

Mandatory Skills
ServiceNow Platform

• ITSM
• Service Catalog
• CMDB
• Flow Designer
• IntegrationHub
• Service Portal / Employee Center

Development

• JavaScript
• Business Rules
• Client Scripts
• Script Includes
• UI Policies
• UI Actions
• ACLs

Integrations

• REST APIs
• SOAP APIs
• MID Server
• Import Sets
• Transform Maps

Methodology

• ITIL
• Agile / Scrum

Preferred Certifications
Mandatory

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
• ServiceNow Certified Application Developer (CAD)

Additional Advantage

• ITIL v4 Foundation
• CIS-Discovery
• CIS-Data Foundations
• CIS-CSM
• CIS-HRSD

Experience Requirements

• 3-7 years of ServiceNow experience
• Minimum 3 years of ITSM implementation experience
• Hands-on experience with Incident, Problem, Change, Request, and Knowledge Management.
• Experience with ServiceNow integrations and workflow automation.
• Experience working with enterprise customers in implementation or support projects.
• Good understanding of ServiceNow development lifecycle and best practices.