Salesforce AgentForce SME (Service Cloud)

Position: Salesforce AgentForce SME (Service Cloud)

Location: Dallas TX

Duration: Long Term

Job description:

We are looking for an experienced Salesforce AgentForce Subject Matter Expert (SME) with strong expertise in Salesforce Service Cloud. The ideal candidate will be responsible for designing, implementing, and optimizing AI-driven customer service solutions using AgentForce while supporting Service Cloud enhancements and best practices.

Key Responsibilities:

• Design and implement solutions using Salesforce AgentForce and Service Cloud.
• Configure and optimize case management, omnichannel, knowledge management, and service processes.
• Collaborate with business and technical stakeholders to gather requirements and deliver scalable solutions.
• Provide technical guidance and best practices for AgentForce adoption and automation.
• Support integrations, troubleshooting, and platform optimization.

Required Skills:

• Strong hands-on experience with Salesforce AgentForce.
• Expertise in Salesforce Service Cloud.
• Experience with Salesforce configuration, automation, and service process optimization.
• Excellent stakeholder management and communication skills.

Nice to Have:

• Experience with Copado for Salesforce DevOps and release management.
• Salesforce certifications related to Service Cloud and AgentForce.