Technology Support Specialist III

DPP is seeking a Technology Support Specialist III for an opportunity with our client in the healthcare insurance industry.
 
Work Location: Onsite in Columbia, SC
Duration: 6 months
Terms: W2 Contract
 
Responsibilities:

• Learn and Provide Customer Technical Support for our DEX application.
• Serve as the initial point of contact for customer inquiries.
• Ensure Application Users have a positive experience.
• Proactively assist stakeholders in getting the desired outcome from the application.
• Troubleshoot issues and provide clear guidance and document solutions.
• Escalate complex problems.
• Identify recurring issues and work with clinical and product teams to improve product functionality and user experience.
• Contribute to company knowledge base by creating and updating work instructions/documentation and FAQs.

Required Education:

• Bachelor's degree in Computer Science, Information Technology or other job-related degree; Management Information, Systems Engineering, Computer Engineering, Integrated Information Technology, Computer Information Systems, Applied Statistics / Statistics, Mathematics – Applied Math (Not Education Track);
• OR an Associate’s Degree in Computer Science, Information Technology or other job-related degree;
• OR 2 years of job-related work experience plus 2 years of technical help desk experience or other job-related experience.

Required Work Experience:

• 2 years of technical help desk experience or other job-related experience.

Required Qualifications:

• Experience with MS Office.
• Knowledge of Healthcare & Diagnostic Testing.

Preferred Experience & Qualifications:

• A+ certification.
• Software Development & Support.
• Application development and user acceptance application testing.
• Customer inquiries.
• Healthcare.
• Molecular diagnostics testing.
• Billing and coding knowledge.

Soft Skills:

• Strong customer service skills to comprehend & prioritize end user emails and respond based on company knowledgebase.
• Ability to search and research company knowledgebase of FAQs, Articles, the Application itself and other team members to ultimately provide answers to end users in a timely fashion.
• Good Manual testing skills (Web Applications).
• Strong writing and verbal skills allowing ability to communicate effectively with users.
• Desire and aptitude to learn new information which may encompass a variety of topics such as:
  • Application development and user acceptance application testing
  • Customer inquiries
  • Molecular diagnostics
  • Billing and coding

Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.
 
Interested? Learn more:
Click the apply button to learn more about this position (#26-01368).