US Application Developer Cloud Integration

Required Skills

• Amazon Connect
• Amazon Lex
• AWS Lambda
• AWS Pinpoint or End User Message
• Amazon DynamoDB

Nice-to-Have / Preferred Skills

• Service design experience with a strong developer background
• Quick learning ability
• Experience with AWS Customer Engagement tools , especially:
  • Amazon Connect
  • Amazon Lex
• Experience configuring Amazon Connect contact flows
• Experience building reports in Amazon Connect
• Experience integrating Amazon Connect IVR with external platforms using:
  • APIs
  • AWS Lambda
  • DynamoDB
  • S3
• Hands-on experience with multiple AWS services
• Experience with at least two AWS AI services
• Strong scripting skills
• Experience implementing AWS environments using Infrastructure as Code (IaC)
• Automation-focused mindset
• AWS certification is a plus

Key Responsibilities

The candidate will be responsible for developing and integrating AWS cloud-based customer engagement and IVR solutions .

Amazon Connect

• Configure and maintain Amazon Connect environments.
• Design and configure contact flows .
• Develop IVR solutions.
• Build reports and dashboards related to customer interactions.
• Integrate Amazon Connect with external applications and platforms.

AWS Integration

• Develop serverless solutions using AWS Lambda .
• Integrate Amazon Connect with DynamoDB, S3 and other AWS services .
• Develop API-based integrations.
• Implement automated workflows across AWS services.

Amazon Lex / AI

• Develop and integrate conversational interfaces using Amazon Lex .
• Work with multiple AWS AI services.
• Integrate AI capabilities into customer engagement and IVR solutions.

Automation & Development

• Develop scripts to automate AWS environments and operational processes.
• Implement AWS infrastructure using Infrastructure as Code .
• Troubleshoot integration and application issues.
• Follow AWS best practices for security, scalability and reliability.

Ideal Candidate Profile

Look for candidates with a strong combination of:

Amazon Connect Amazon Lex Lambda DynamoDB AWS IVR API Integration S3 AWS AI Services IaC/Automation