Entry Level Legal Intake Center Agent / Client Liaison

ENTRY LEVEL LEGAL CLIENT LIAISON/ INTAKE CENTER AGENT – CHERRY HILL, NJ
Monday–Friday 8am-4pm, Sunday thru Weds 8am-4pm or Tuesday thru Saturday 8am-4pm
Join a high-profile law firm for an onsite role as a Junior Level Intake Center Agent / Client Liaison and become an important first point of contact for individuals seeking legal representation. This is a fast-paced, client-focused role ideal for someone who is professional, empathetic, detail-oriented, and comfortable handling a high volume of calls.  Hourly rate is $20/hour.  Qualified resumes to jmoses@phaxis.com
Responsibilities:

• Handle a high volume of inbound and outbound calls with prospective and existing clients.
• Gather and accurately document detailed client and case information.
• Pre-qualify potential clients based on established case criteria.
• Follow up with clients to obtain medical records and other required documentation.
• Enter and update information in the firm’s case management system.
• Send legal documents and coordinate follow-up appointments and communications.
• Provide professional, compassionate customer service while handling sensitive information.
• Escalate complex questions or concerns to the appropriate legal team.
• Assist with data entry, filing, and other administrative tasks as needed.

• Excellent verbal communication and active listening skills.
• Strong customer service skills and a professional, empathetic approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accurate data-entry skills.
• Excellent computer skills; proficiency with Microsoft Office.
• 1-3 years of experience in any of the following: call center, client services, legal, healthcare, hospitality or administrative experience preferred.
• Bachelor’s degree is a plus
• An interest in working in the legal field
• A POSITIVE ATTITUDE IS ESSENTIAL

This is an excellent opportunity for a polished, motivated entry level professional who enjoys helping people and wants to build experience within a respected legal environment.