Help Desk Support

Role: Help Desk Support

Location: on-site 5 days per week in New York City. Zip code: 10036

Duration: 1 year contract with strong potential for extension.

Dress code: business professional. Since this position is in the private equity and investment space, candidates must thrive in this environment.



Job Description:

• In-office help desk support
• End-user desktop support
• Must be proficient with Microsoft and Windows desktop support
• Laptop set-ups
• Conference room AV support
• Printer support
• conditional access policies

Additional notes from hiring manager:
I need tier 2 level analysts. English must be their primary language. They need to know Entra, Exchange, and Intune—understand how to troubleshoot email and laptop issues (e.g., Outlook not loading), have some exposure to PowerShell, and be able to investigate conditional access policy blocks.

We are looking for someone with experience working in Microsoft 365 environments who can handle semi-complex troubleshooting when it comes to things like laptop driver issues, email / Exchange message tracing, Microsoft Conditional Access troubleshooting, or using Intune for managing mobile devices.

About Us:
InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.