UX Operations Specialist (III)- #26-24420

Duration: 6 Months

About the team

• We protect billions of users from being exposed to inappropriate ads and help enforce policies for content related to some of the most pressing issues of our time, like misinformation, hate speech, and election ads. We increase user trust by finding user-friendly solutions to today’s regulatory environment and giving users agency over the ads they see.

About the job

• The Privacy & Regs UX team within Ads Privacy and Safety UX is a group of passionate strategists, designers, researchers, and program managers. We advocate for our users (consumers, advertisers, and publishers) and make sure they are accounted for in client's approach to the shifting regulatory and policy landscape.
• We work horizontally, collaborating with cross-functional teams across the Ads product areas and GAPP (Government Affairs Public Policy) so they can confidently and effectively advocate and solve for users.
• We're looking for a mid-level UX Program Manager with launch experience to directly plan, manage, and drive the delivery of a new web portal. . You will enable us to operate with clarity, focus, and efficiency. You will help elevate the user experience by enabling teams to understand requirements, identify risks, and set priorities. You are a master planner, skilled communicator, and a flexible dot connector who enjoys balancing a portfolio of projects, seeing the big picture, and creating order out of chaos.

Specifically, you will:

• Collaborate with UX leadership to define and deliver priorities; author and drive progress based on a clear brief, plan, schedule.
• Provide clear communication to cross-functional team leads and stakeholders regarding program health, resource requirements, issues, and priorities.
• Operate with an action bias; proactively identify issues and own the solutions that sustainably resolve them.
• Proactively identify opportunities and implement solutions that up-level design quality and productivity.
• Drive effective decision-making including but not limited to: requirements gathering, planning, resource allocation, executive communication, and launch approvals.
• Orchestrate successful delivery for multiple projects simultaneously.

Minimum qualifications

• Bachelor's degree or equivalent practical experience
• 5+ years of experience managing UX related programs
• Strong stakeholder managements skills

Preferred qualifications

• Experience working in the Ads business or a policy / regulatory driven environment
• Experience collaborating with senior UX, product managers, and engineers
• Excellent written and oral communication skills
• Demonstrated experience managing complex, multi-faceted programs that span multiple surface teams or organizations
• Deep understanding of the UX process and user-centered development; familiar with UX design, user research
• Comfort with ambiguity and experience working in fast-paced or startup environments
• Excellent interpersonal, communication, negotiation, and collaboration skills.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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