ServiceNow Developer

Title: ServiceNow Developer
Number of Openings: 12
Location: Hybrid - 2-3 days per week in one of these two sites

• Fort Meade, MD
• Hill Air Force Base, Utah (North of Salt Lake City, UT)

Clearance:

• LCAT Journeyman Interim Secret minimum required
• LCAT Senior/Master Level we can process clearance so just need to be clearable

Must be US Citizen and eligible for DoD Secret Clearance for journeyman level clearance is a hard requirement; for senior and master level we can process clearance.

Yes, we will consider relocation candidates, and I would also target candidates who have military background previous as they may be more interested in relocating and getting a clearance. One and done video interviews with quick turnaround.

Candidates should have a minimum of 1 ServiceNow Certifications and need listed on resume and they will need to attain IAT Level II Certification before they can start (Security Certification is easiest).

ServiceNow Developer Labor Categories (LCAT)
LCAT: Journeyman Level

• Master's Degree 2 years of experience
• Bachelor's Degree 4 years of experience
• Associate's Degree 6 years of experience
• No Degree 8 years of experience

LCAT: Senior Level

• Master's Degree 6 years of experience
• Bachelor's Degree 8 years of experience
• Associate's Degree 10 years of experience
• No Degree 12 years of experience

LCAT: Master Level

• Master's Degree 10 years of experience
• Bachelor's Degree 12 years of experience
• Associate's Degree 14 years of experience
• No Degree 16 years of experience

Key Responsibilities

• Support the implementation, configuration, customization, and maintenance of the ServiceNow platform.
• Configure and support ServiceNow modules including:
  • IT Service Management (ITSM)
  • Operations Management (OMT)
  • Telecommunications Service Management (TSM)
  • Telecommunications Service Operations Management (TSOM)
• Create and maintain workflows, forms, reports, dashboards, views, groups, roles, and service catalog items.
• Develop custom applications, workflows, and platform enhancements to meet mission and business requirements.
• Design, develop, and maintain integrations between ServiceNow and enterprise systems such as Elastic, Netcool, Kafka, and other technologies.
• Support Configuration Management initiatives and maintain CMDB data integrity.
• Design and implement solutions aligned with Configuration Management and governance policies.
• Consolidate and normalize data from multiple sources into a centralized CMDB.
• Coordinate and support ServiceNow platform upgrades, patches, and releases.
• Troubleshoot and resolve ServiceNow platform issues and performance challenges.
• Collaborate with engineers, architects, administrators, and stakeholders to deliver scalable ServiceNow solutions.
• Participate in Agile development activities including sprint planning, backlog refinement, testing, and deployments.

Required Qualifications
ServiceNow Experience

• Experience level must align with the applicable Journeyman, Senior, or Master labor category requirements.
• Minimum 2 years of hands-on ServiceNow development experience.
• Experience developing, configuring, and customizing the ServiceNow platform.
• Experience implementing and supporting ServiceNow ITSM processes including:
  • Incident Management
  • Change Management
  • Problem Management
  • Request Management
• Experience supporting ServiceNow platform upgrades and system enhancements.

Technical Experience

• Minimum 3 years of experience designing, developing, or supporting enterprise technology infrastructure solutions.
• Experience creating and configuring:
  • Workflows
  • Forms
  • Reports
  • Dashboards
  • Views
  • Service Catalog Items
  • Groups and Roles
• Experience integrating ServiceNow with enterprise tools and platforms such as Elastic, Netcool, Kafka, or similar technologies.
• Experience with REST or SOAP integrations and enterprise application connectivity.
• Experience supporting CMDB, Discovery, Asset Management, or Configuration Management initiatives.
• Experience integrating data from multiple systems into a centralized CMDB while maintaining data quality and integrity.
• Experience troubleshooting and resolving complex platform issues.

Additional Requirements

• Must be eligible to attain DoD Secret level clearance (will process Interim Clearance before they start)
• Must be eligible to obtain an IAT Level II or IAT Level III certification within 14 days of employment.
• Must be able to support occasional on-site work at:
  • Fort Meade, MD
  • Ogden, UT